Why has my request for a return/compensation been refused?

Updated 3 months ago by Hélène

Your request for return or compensation may be refused:

  • in the case of a withdrawal request: the 14-day withdrawal period has been exceeded or you have purchased your item at our BHV corner
  • in the case of non-compliance: the 72-hour complaint period has expired
  • in the case of a breakage: the 48-hour complaint period has expired
  • the non-compliance is not validated by our customer service
  • you have opted for personal delivery

  • you have chosen a delivery by the Selency Service but have not reported a reserve indicating a breakage on delivery

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