What you need to know
Updated
by
Hélène
During the lockdown, Selency remains 100% operational.
ABOUT THE DELIVERY
- All deliveries by Selency, made by our partner carriers, are honoured and the deadlines are unchanged: they remain from 2 to 6 weeks. If you are unable to receive the Selency carrier for the pick up or if your address has changed, please inform our Logistics department by email (logistique@selency.com) as soon as possible.
- La Poste and Mondial Relay continue to operate. It is up to you, depending on your status as a professional or a private seller, and respecting the barrier gestures, to post your sold item. In this case, please provide a certificate explaining your exit. If not, inform your customer very quickly by private messaging on Selency that you will be unable to deliver the parcel immediately. If your customer cancels as a result, it will be up to him/her to inform us of his/her wish to cancel and we will refund him/her.
- If your customer has chosen or chooses delivery by you and you are unable to honour it, we also invite you to contact him/her via the private messaging service on Selency to inform him/her of this. If your customer cancels as a result, it will be up to him/her to inform us of his/her wish to cancel and we will refund him/her.
ABOUT PICK-UP AT SELLER'S PLACE
Of course, the seller's withdrawal option remains active. Organize your appointment after the lockdown to collect your article.👌
