How is a refund issued?
When a refund is made by our customer service, the amount is credited directly to the account linked to your payment method used when ordering.
- Paypal: the refund is made directly to your Paypal account within 48 hours on average
- Credit card: the refund is made to the account linked to your credit card. The time required to receive the refund depends on the time required by your bank
- By bank transfer: you must send us your RIB so that we can refund you the amount due