How is a refund issued?

Updated 5 months ago by Hélène

When a refund is made by our customer service, the amount is credited directly to the account linked to your payment method used when ordering.

- Paypal: the refund is made directly to your Paypal account within 48 hours on average

- Credit card: the refund is made to the account linked to your credit card. The time required to receive the refund depends on the time required by your bank

-Bank transfer: the refund is made on your bank account. Our customer service will ask you to do so.

-3 times payment with Oney: you are reimbursed for what has been debited and the next monthly installments will not be deducted.


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