Pick up upstairs

Updated 11 months ago by Jane

In the case of a delivery by Selency, if your pick-up address is in Île-de-France, you can ask for in-home pick-up service, under the condition that the size and weight of the product allows two carriers to handle it 💪🏼

This service costs 29€ for up to two products, then 9€ per extra product.

In order to subscribe to this service, we invite you to contact the Selency's customer service (help@selency.com). 

Beware, you have to make sure that the dimensions of your elevator or staircase are wide enough in order to allow the carriers to take the product downstairs. 

If you need help, don’t hesitate to contact our Customer Happiness service at 📧 help@selency.com or at 📞  +44 20 3923 1040 (from 2pm to 7pm, Monday to Friday).

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