Pick up upstairs
In the case of a delivery by Selency, if your pick-up address is in Île-de-France, you can ask for in-home pick-up service, under the condition that the size and weight of the product allows two carriers to handle it. This service costs 29€ for up to two products, then 9€ per extra product.
In order to subscribe to this service, we invite you to contact the Selency's customer service (firstname.lastname@example.org).
Beware, you have to mae sure that the dimensions of your elvator or staircase are wide enough in order to allow the carriers to take the product downstairs.
If you need help, don’t hesitate ton cont our Customer Happiness service at email@example.com or by phone to +44 20 3923 1040 (from 2pm to 7pm).