Shipping

7 articles

How to ship my product?

When creating your ad, you can offer several types of delivery: Pick-up by hand (free of charge): This delivery method is offered by default on all the products on our site. It allows the buyer to pi…

Updated 5 months ago by Hélène

How should I pack my item?

As a seller, you are responsible for the packaging, which is at your expense. First of all, note that it is essential to take care of this one, so as not to lose a sale and find yourself with a broke…

Updated 8 months ago by Hélène

How does the Selency delivery service work?

Delivery costs by Selency are always at the expense of the customer who pays them when placing his order. Our delivery service then organizes the transport: it first contacts you by email within 20 d…

Updated 8 months ago by Hélène

Who pays for the delivery costs?

Delivery costs are always at the customer's expense. They are paid when the order is placed. Excluding delivery by Selency, you must advance payment for delivery and shipping costs are refunded 14 da…

Updated 8 months ago by Hélène

What happens in the event of breakage?

Postal delivery : It is up to you to choose whether or not to send the package with insurance. Without insurance, you will not be compensated by the transport company in case of breakage and all cost…

Updated 8 months ago by Hélène

What should I do when I don't have a solution to a request for a quote?

As a seller, when you cannot provide a solution to a request for a quote, you can click on "I don't have a delivery solution". This will directly redirect the customer to the terms already proposed a…

Updated 5 months ago by Hélène

Including Selency delivery costs in your price - how does it work?

As a seller, you can choose to contribute to Selency shipping costs thanks to the Turbo. You define the amount you want to pay for, it will then be automatically deducted from the delivery of your pa…

Updated 5 months ago by Hélène