Buy
Before buying
How to order?
You’ve found the gem that will beautify your home and you want to order? Click on "Add to cart" Check the items in your cart. You can modify the quant...
Can you see the product before you buy it?
It isn’t possible to see a product before placing an order. Our Selection Team is here to ensure that a product is eligible for sale on the site. Ho...
Do the business discounts apply to the entire catalog?
No: business discounts are at the discretion of our sellers. Each seller decides whether or not to participate in the Trade Programs and, if so, to ...
Are the prices listed on the platform exclusive of tax or inclusive of tax?
The prices listed on Selency include tax . Secondhand products are subject to a specific VAT regime, and most of our sellers apply the margin VAT sch...
Pay
Payment by Bank Transfer
Bank transfer payment is available for any order over €1,000. Note: orders paid by bank transfer are not available on the app. 1. Choose “Bank Transfe...
Payment in 3 or 4 times
From €300 in purchases up to €4,000, you will have the option to pay for your order in 3 or 4 times . This payment method is made possible thanks to ...
Gift Card
5 things to know about the Selency gift card 🎁 : it is valid for 1 year it can be used alone or to complement another payment method it can be used f...
Using a Coupon
A coupon is a promotional code that allows you to get a discount on one of your orders. It can be used once and has an expiration date. Note : two p...
After buying
How do I get an invoice for my purchase?
Find your purchase receipt directly in "My Purchases" (after the order has shipped) in the order details. However, this receipt does not constitute an...
Leave a Review
Selency relies on honest and transparent reviews to help sellers optimize their activities and to enable future buyers to know what to expect. Buyers ...
Cancel an Order
You have a 14-day period after receiving the product to inform us of your wish to withdraw. For any cancellation request, contact us via the contac...
The product does not comply with the listing
If the product does not match the listing, please let us know within 72 hours after receipt, with supporting photos. We can contact the seller and dis...
I'm having a problem with my order. Who should I contact?
You can contact our customer service team using our contact form . A member of our team will get back to you as soon as possible to assist you.