Colissimo and Mondial relay delivery integrated into Selency
Integrated Colissimo or Mondial Relay shipping? 🧐 Yes! By choosing these delivery options, you no longer have to pay the shipping fees upfront—Selency takes care of it!
How is the shipping cost calculated? 🤓 When you list your product, we automatically calculate the shipping cost based on the package dimensions and weight you provide.
Where can I find the shipping label? 📝 In your account, under "My sales to ship".
How long is the label valid? ⏳ 7 days after downloading for Colissimo, and 14 days for Mondial Relay.
What if the label has expired? 😱 Once the validity period has passed, the label becomes void. It will then be your responsibility to pay the shipping costs. Make sure to notify our Customer Happiness team so that the shipping fees paid by your buyer can be credited to you on the payment day.
How can the buyer track their delivery? 📦 The tracking number is automatically sent to the customer once the parcel is shipped, and the order status in your Selency sales will update accordingly ("Product shipped" once the parcel is dropped off, and "Product delivered" once it has been received).
Please note: When shipping yourself, the parcel's safe arrival is your responsibility. In case of damage or dispute, the process remains the same: it is up to you to handle the claims with your customer and Colissimo/Mondial Relay. So always take care with your packaging and product descriptions.
General conditions of Colissimo are accessible here.
