What should I do if the product I sent with Cocolis is received damaged by my buyer ?
You do have an insurance included with the delivery, provided by the insurance company MAIF up to 150€.
If unfortunately, the product arrives damaged to your buyer, he has 5 days to inform the Cocolis customer care service by sending them an e-mail with photos of the damage. You or your buyer can contact them at email@example.com.
Then, Cocolis will open a dispute with the insurance company MAIF.