Delivery terms
Updated
by
Hélène
Which countries are served by BySelency delivery ? 🌍 France (excluding Corsica), Germany, Belgium, Luxembourg, the Netherlands, Poland and Switzerland.
What are the delivery times ? ⏳ 4 to 6 weeks (8 weeks for Switzerland) from the day of validation of the order by your seller. During this period, the advertised slot is likely to evolve according to the constraints of the regional paths of our carriers, the availability of your seller, and your availability.
Under what conditions is your delivery made ? 💡Delivery is offered for products costing 50 euros or more. Outside the Île de France the carrier is alone in the truck. We work with carriers, not movers, so we can offer delivery directly to your doorstep. It is up to you to provide help to bring your order within your home. It is your responsibility to ensure that the dimensions of your elevator or stairwell allow you to bring the furniture into your home. In order to facilitate the transport, your item can sometimes arrive disassembled, though this remains rare. The carrier will not be able to help you reassemble the furniture, however do not hesitate to contact your seller if he has not slipped the instructions for assembly in the package. 🧩
How do I track my delivery ? 🚛 You will receive emails and text messages on time and have access to your Selency account.
Psssst ! Remember to check the condition of the delivered product in the presence of the carrier. If you notice any damage to your order, you must notify the carrier by issuing a complaint on the delivery note. The issuance of this complaint is a sine qua non condition for filing a complaint with our Customer Happiness team, which can be contacted by 💌help@selency.com and 📞 +44 20 3923 1040 (open from 2pm to 6pm, Monday to Friday).
