Give your opinion
Selency relies on honest and transparent reviews to help sellers optimize their businesses and let future buyers know what to expect. Buyers can use reviews to share public comments about the product they ordered.
Who can leave a review and when?
Buyers are asked to leave a review once their order has been delivered. Reminders are sent and prompts to leave a review are displayed at various points throughout the user journey: the home page, messaging, and the “My Purchases” section.
Buyers can give a rating out of 5 and write a review. Suggestions for reviews are offered based on the rating given.
If the buyer does not leave a review after one month and if they agree, an automatic 5-star review is published to reward the seller for a smooth sale. This automatic review is clearly identifiable by users thanks to the mention “Automatic review.”
Review moderation
Reviews are checked by our algorithm to reject any content that is explicit, discriminatory, harmful, fraudulent, illegal, or abusive.
In addition, comments must be impartial and contain relevant information that reflects the buyer's actual experience. If a review is deemed to violate these rules, it may be manually rejected by Selency.
