Sell on Selency

Updated 1 month ago by Jane

Whenever a customer places their order, you will receive an e-mail asking you to notify whether the product is available or not. You have exactly 72 hours after the order is placed to do so : if you don't answer within those 72 hours, we will notify the product as not available, and it won't be eligible to be ordered again. The order will not be validated, and it won't be possible to validate it after 3 days. Thus, we invite you to pay close attention to our e-mails so that you don't miss on any opportunity to make a sale 🤓

Please note : if the product is actually available and you wish for it to be eligible to be ordered on Selency, please contact our Customer Happiness service at or by phone to +44 20 3923 1040 (from 2pm to 7pm).

Whenever you notify a product as available, the order is validated. You will then have access to the customer's details in "Orders awaiting shipment". In order to find this category, you have to log onto Selency, and then go to "My shop". Beneath the price of the product and the price of delivery, you will be able to see the customer's details. 

In the event of a delivery by the seller, we invite you to keep the customer informed about their delivery. You have 72h in order to proceed with shipping the order 📦

If it is a delivery by Selency, you will receive an e-mail informing you about the date of the product's pickup. 

You can become a seller on Selency no matter the country you are from. However, delivery by Selency is not available everywhere. We can deliver your product if you and the customer are in France, Luxembourg, Netherlands, Belgium, Germany, Switzerland and Poland. If you or the customer is in another country that those cited in this list, you will be able to make the sale, but will have to take care of the delivery. The cost of delivery is paid by the customer, and the seller receives payment for delivery at the same time as the payment for the product.

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