Validate your sale on Selency

Updated by Jane

When a customer places an order, you will receive an email. You have 72 hours to validate the availability of your product :

  1. Product available : validate your sale via email. Your buyer’s contact information appears in your Selency shop, "Sales to be shipped" then "See buyer’s contact information".
  2. Product unavailable : refuse the sale via email. The product is automatically removed from the sale & it appears as "SOLD" on your shop.

Regarding delivery :

  1. Delivery by yourself : you have 24 hours to complete the shipment and keep your buyer informed.
  2. BySelency delivery : You will receive an email informing you of the product’s collection date. Take into account that BySelency delivery is only possible in Metropolitan France, Germany, Belgium, Luxembourg, the Netherlands, Poland and Switzerland.
  3. COCOLIS delivery : you will receive an email from COCOLIS to indicate your availability.

Please note: if you have inadvertently marked your item as unavailable and would like to put it back online, you can contact our Customer Happiness team at 💌 and 📞 +44 20 3923 1040 (open from 2pm to 6pm, Monday to Friday).

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