Your responsibilities for package collection

Updated by Jane

As a seller, you have several responsibilities with regard to delivery by Selency:

- Package your product 📦

- Make the product easily available to the carrier : it must be placed in front of your address. Do not hesitate to ask your loved ones to support you and to help you transport the product to the truck. Note that our deliveries are carried out with only one delivery person, and he can ask you for help. 🙌🏼

- Paste the collection vouchers on the packaged products : if the product is disassembled in several packages to facilitate transport, it is necessary to paste a numbered collection voucher on each package (to be numbered: 1/3, 2/3, 3/3 for example). Do not forget to slip an instruction manual into the package for your buyer to facilitate the reassembly of the furniture. 🧩

- Your pick-up address : if the address has to change between the date of order and date of pick-up, please contact the carrier as soon as possible. If the distance between the two pickup addresses is too large, you may be charged an extra fee. 

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