Pending transfers

Updated by Hélène

There may be several reasons why you have not yet been paid for an order shipped for more than 14 days :

  1. You have not entered the product as shipped
  2. You have not provided all the necessary documents for the proper functioning of your Stripe account
  3. You have not requested a direct deposit, so you must request your transfers. To do so, we invite you to go to the “My store” tab and then “Transfers to request”. 

Our Customer Happiness team is at your disposal ! Do not hesitate to contact her by 💌 or at 📞  +44 20 3923 1040 (from 2pm to 6pm, Monday to Friday).

How did we do?