Private messages moderation

Updated 1 year ago by Jane

In order to discuss with the seller or the buyer, Selency offers a private messaging system. You can find it on the top right hand corner of Selency's home page, it is the first icon. 

This private messaging system allows you to speak with the person of your choosing, in order to ask for the availability of a product, more information or even offer discounts. 

Although, this private messaging system will not let you exchange personal details such as phone number, e-mail address... The details of the buyer or the seller will be available once the order is through and confirmed by the seller. 

Your messages will be moderated if the system detects personal details, such as phone number, e-mail address or house address. During your exchange, the safest way to make sure your messages won't be moderated is to stay concise, and to avoid any wording that appears as personal details. 

If there is any doubt from the system, your message will be moderated manually by our team in 24 hours at the latest. 

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