Change delivery method

Updated by Jane

Once your order is validated, it is entirely possible to change the delivery method. A delivery planned by Selency can finally be honoured by the seller and vice versa:

  1. From a BySelency delivery to a seller delivery: just define the terms with the seller and contact Selency customer service immediately. Please note: we will not be able to cancel a delivery by Selency if the delivery to your seller is scheduled within 72 hours!
  2. From a seller to a BySelency: make sure that the BySelency delivery is available for the product in question. Indeed, not all products in the catalogue are eligible for delivery by Selency.

To make sure that your chosen product is eligible, contact our Customer Happiness team. They can be reached by 💌 or 📞 +44 20 3923 1040 (open from 2pm to 6pm, Monday to Friday).

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