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Buyer's guide

ACCOUNT

Create your buyer account

Password

Your susbscriptions

Create an inspiration board

Delete your account

BEFORE AN ORDER

Search by Region

Product availability

Find a seller’s contact information

See an article before buying

Negociate an article

Get a quote

Order

Messages moderation

Means of payment

How payment works

Payment in 3 times

Transfer payment

Gift card

Use a coupon

Promotional offer

Unfinished transaction

Service charges

DELIVERY

BySelency DELIVERY

Delivery terms

Delivery charges

Floor delivery

Track your delivery

Change your delivery address

Stagger your delivery

Broken delivery

SELLER DELIVERY

Seller delivery terms

Seller delivery charges

Stagger your seller delivery

Change your seller delivery address

Track your seller delivery

Broken order with seller deivery

COCOLIS DELIVERY

Cocolis delivery terms

Choice of delivery

Cocolis delivery charges

Track your cocolis delivery

Change your cocolis delivery address

Stagger your cocolis delivery

Broken order

AFTER AN ORDER

Change delivery method

Collect your bill

Give your opinion

Order cancellation

Non-compliance

Seller's guide

ACCOUNT

Create your seller account

Password

Your subscriptions

Delete your account

SELL

Create your store

Art Category

Price your product

Describe your product

Take a picture of your product

Putting your product online

Post your ad

Edit your ad

Delete an item from your store

Negotiating the price of a product

Private messaging

Respond to a delivery quote

Validate your sale on Selency

Issue an invoice

Reviews of your shop

Track your statistics

DELIVERY

SHIPMENT

Pick up slip

How to contact the buyer

Turbo, or how to including Selency delivery costs in your price

Seller's responsibility during pick up

Shipment to Switzerland

Change the shipping method of a sale

Colissimo delivery integrated into Selency

Breakage during a Selency delivery

What is the Cocolis delivery method?

How does Cocolis work ?

How can I activate the Cocolis delivery method on my products ?

How can I change my contact details for a Cocolis delivery ?

What should I do if I'm not available on the time slot provided by Cocolis?

What should I do if the product I sent with Cocolis is received damaged by my buyer ?

Deliver yourself

PAYMENT

How the seller's payment works

Set up your Stripe account

Pending transfers

Commission

Offers on commission

Change your status as a seller

All Categories ​>​ ​Buyer's guide ​ > ​ ​AFTER AN ORDER

AFTER AN ORDER

5 articles

Change delivery method

Once your order is validated, it is entirely possible to change the delivery method. A delivery planned by Selency can finally be honoured by the seller and vice versa: From a BySelency delivery to a…

Updated 1 month ago by Jane

Collect your bill

- If your seller is an individual person, you can find your your bill of sale directly on the Selency website in the "My orders" section (after dispatch of the order) by clicking on "PRINT BILL OF SA…

Updated 1 week ago by Jane

Give your opinion

Want to leave a review about your experience on Selency ? 🖌 It is quite possible ! 🌟 An email from Avis Verified will be sent to the email address linked to your account once the order has been place…

Updated 1 month ago by Jane

Order cancellation

Do you want to cancel your order ? 😔 If your seller has not yet shipped your product, the order will be refunded in full*. If your seller has already shipped your product, the shipping costs will be…

Updated 1 month ago by Jane

Non-compliance

If your purchase is not what you expected, because it is different from what was shown in the ad, we invite you to notify us within 72 hours after receipt with supporting photos. We can contact the s…

Updated 1 month ago by Jane

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