Buyer's guide
ACCOUNT
Create your buyer account
Password
Your susbscriptions
Create an inspiration board
Delete your account
BEFORE AN ORDER
Search by Region
Product availability
Find a seller’s contact information
See an article before buying
Negociate an article
Get a quote
Order
Messages moderation
Means of payment
How payment works
Payment in 3 times
Transfer payment
Gift card
Use a coupon
Promotional offer
Unfinished transaction
Service charges
DELIVERY
BySelency DELIVERY
Delivery terms
Delivery charges
Floor delivery
Track your delivery
Change your delivery address
Stagger your delivery
Broken delivery
SELLER DELIVERY
Seller delivery terms
Seller delivery charges
Stagger your seller delivery
Change your seller delivery address
Track your seller delivery
Broken order with seller deivery
COCOLIS DELIVERY
Cocolis delivery terms
Choice of delivery
Cocolis delivery charges
Track your cocolis delivery
Change your cocolis delivery address
Stagger your cocolis delivery
Broken order
AFTER AN ORDER
Change delivery method
Collect your bill
Give your opinion
Order cancellation
Non-compliance
Seller's guide
Create your seller account
Your subscriptions
SELL
Create your store
Art Category
Price your product
Describe your product
Take a picture of your product
Putting your product online
Post your ad
Edit your ad
Delete an item from your store
Negotiating the price of a product
Private messaging
Respond to a delivery quote
Validate your sale on Selency
Issue an invoice
Reviews of your shop
Track your statistics
SHIPMENT
Pick up slip
How to contact the buyer
Turbo, or how to including Selency delivery costs in your price
Seller's responsibility during pick up
Shipment to Switzerland
Change the shipping method of a sale
Colissimo delivery integrated into Selency
Breakage during a Selency delivery
What is the Cocolis delivery method?
How does Cocolis work ?
How can I activate the Cocolis delivery method on my products ?
How can I change my contact details for a Cocolis delivery ?
What should I do if I'm not available on the time slot provided by Cocolis?
What should I do if the product I sent with Cocolis is received damaged by my buyer ?
Deliver yourself
PAYMENT
How the seller's payment works
Set up your Stripe account
Pending transfers
Commission
Offers on commission
Change your status as a seller
All Categories > Buyer's guide > AFTER AN ORDER
5 articles
Once your order is validated, it is entirely possible to change the delivery method. A delivery planned by Selency can finally be honoured by the seller and vice versa: From a BySelency delivery to a…
Updated 1 month ago by Jane
- If your seller is an individual person, you can find your your bill of sale directly on the Selency website in the "My orders" section (after dispatch of the order) by clicking on "PRINT BILL OF SA…
Updated 1 week ago by Jane
Want to leave a review about your experience on Selency ? 🖌 It is quite possible ! 🌟 An email from Avis Verified will be sent to the email address linked to your account once the order has been place…
Do you want to cancel your order ? 😔 If your seller has not yet shipped your product, the order will be refunded in full*. If your seller has already shipped your product, the shipping costs will be…
If your purchase is not what you expected, because it is different from what was shown in the ad, we invite you to notify us within 72 hours after receipt with supporting photos. We can contact the s…
