AFTER AN ORDER

6 articles

Withdrawal

You wish to cancel your order ? 🙁 - If the product has already been sent, the shipping costs will be at your charge (regardless if the delivery was organized by Selency or the seller). You don't like…

Updated 6 months ago by Jane

Breakage with delivery by the seller

If you unfortunately receive a damaged item and you have chosen a delivery by the seller (Colissimo, quote...), you must follow the terms of reception that they will have communicated to you. Don't h…

Updated 6 months ago by Jane

Breakage with delivery by Selency

If your purchase unfortunately arrives broken during a Selency delivery, the first thing to do is to unpack the product in front of the carrier and express a reserve on the delivery note. This is a p…

Updated 6 months ago by Jane

Non-compliance

If your purchase is not the one you were hoping for because it really differs from the ad, we invite you to notify us within 72 hours with photos that explicitly attest of the differences. From there…

Updated 6 months ago by Jane

Get your invoice

You will be able to ask for a receipt of your order 🧾 If the seller is a private one , you can find your receipt directly on Selency in "My orders" by clicking on "PRINT MY RECEIPT". In order to do s…

Updated 6 months ago by Jane

Leave your opinion

You can leave a comment regarding your experience on Selency 🖌 You will receive an e-mail from our partner "Avis Vérifiés" on the e-mail address linked to your Selency account. You will then be able…

Updated 6 months ago by Jane