Your Stripe account

Updated by Jane

In order to receive your transfers, you must open your Stripe account 💰

Stripe is a company specialized in payment. We use it to secure bank card payments and transfer you money. To set up your account, go to the “My store” section and then “Receive my payments” :

  1. If you are a professional seller, you will be asked for certain documents: an extract of K-BIS less than three months, a SIREN or SIRET number depending on your status. Stripe may also ask you to download your ID and a proof of address. Indeed, these parts are essential to validate the security conditions required by the platform. 
  2. If you are a particular seller and a company or website name is requested, you must fill in

When you fill in your documents, be careful about the formats requested by the platform. If they are fuzzy or black and white, Stripe will not validate them and ask you to download them again. As long as your Stripe account is not validated, your payments will unfortunately not reach you.

For some nationalities, it is not possible to open a Stripe account. If this is your case, please contact our Customer Happiness team by 💌 or at 📞  +44 20 3923 1040 (from 2pm to 6pm, Monday to Friday).

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