Order cancellation
You have 14 days after receiving the product to inform us of your wish to withdraw.
For any cancellation request, please contact our customer service :
💌 By email: help@selency.com
📞 By phone: +33 (0) 9 72 49 32 22 (Monday to Friday, 2pm to 6pm)
Refund conditions
1. If your order has not yet been shipped
Good news: you can simply cancel it and receive a full refund (product + Selency service fees + shipping costs) within 3 to 5 business days via the payment method used at the time of purchase.
2. If your order has already been shipped
Once your cancellation has been processed by our team, you have 14 days to return the product to the seller.
If this deadline is exceeded, your request will be canceled and no refund can be made.
You will be responsible for the shipping costs both ways. Once the product has been returned intact to the seller, you will be refunded the price of the product and Selency service fees within 3 to 5 business days using the payment method used at the time of purchase. Please note that in the event of damage upon arrival, a partial or no refund may be applied. We strongly recommend that you take out insurance with the carrier (Colissimo, Mondial Relay, etc.).
💡 The refund period may be slightly longer if you paid via PayPal.
