Updated 3 weeks ago by Jane

You wish to cancel your order ?  🙁

- If the product has already been sent, the shipping costs will be at your charge (regardless if the delivery was organized by Selency or the seller).

You don't like the product ?  😞

- You have 14 days after receiving your order to withdrawal from it. Please, contact our Customer Happiness service at 📧 help@selency.com or at 📞  +44 20 3923 1040 (from 2pm to 7pm, Monday to Friday) to let us know within those 14 days.

- You'll have to send the product back to your seller as soon as possible. If it's taking too long for you to do so, Selency reserves the right to cancel your withdrawal if you don't organize the return.

- If the product arrives damaged to the seller, you won't be refunded. We strongly invite you to take the insurance your carrier is proposing (Colissimo, Mondial Relay...).

Your item is not compliant with the ad ?  😮

- If your item is not compliant, you have 72 hours to report it to us. You must also take pictures to show as clearly as possible what does not correspond to the announce. Then, we invite you to contact our team so that we arrange the problem with the seller and you will be compensated or refunded. You can click here for more informations.

Your product arrived damaged ?  😢

- If you received your item broken, you have 48 hours to notify us, otherwise the shipping costs will remain at your expense if you want a refund. We also invite you to respect the following conditions in order to take your request into consideration: 

  • Unpack the product with the carrier at the reception.
  • Sign the reserve, indicating in details the breakage.
  • Take pictures.

You can then refuse or keep the product, and contact our customer service to inform our team of your concern. We will help you with the utmost attention! You can click here for more informations.

In case of pick up at seller's place, the withdrawal will not be taken into account once the product has been picked up.

If you need help, don’t hesitate to contact our Customer Happiness service at 📧 help@selency.com or at 📞  +44 20 3923 1040 (from 2pm to 7pm, Monday to Friday).

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