Order cancellation

Updated by Jane

Do you want to cancel your order ? 😔

  1. If your seller has not yet shipped your product, the order will be refunded in full*.
  2. If your seller has already shipped your product, the shipping costs will be at your expense. Once the product is returned intact to your seller you will be refunded the amount of the product and the service fee*.

You don’t like the product ? 😟

  1. You have 14 days after the order is received to inform us of your withdrawal.
  2. Once the withdrawal has been received by Selency, you have 14 days to return your order to the seller. If you do not do so within this period, your withdrawal will lapse and you will not be refunded.
  3. The return shipment is your responsibility: the product must arrive intact. If anything arrives damaged, you will unfortunately not be refunded in full. We strongly recommend subscribing to the insurance of your chosen carrier or service (Colissimo, Mondial Relay, etc...).

*The refund is made within 3 to 5 working days on the method of payment used at the time of placing the order. The delay may be a little longer with PayPal.

Would you like to contact our Customer Happiness service? It is at your disposal and can be reached by 💌 help@selency.com and 📞 +44 20 3923 1040 (open from 2pm to 6pm, Monday to Friday).You wish to cancel your order ?  🙁

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