Buyer's guide
Account Management
How to register / Sign up?
How do I modify my password?
I've forgotten my password. What should I do?
Subscribe to the newsletter
How does my wishlist work?
How can I unsubscribe from the Newsletter?
How can I delete my account?
How to order
Which payment methods are accepted?
Are payments secure?
Are payments by bank transfer possible?
How does the order process work?
Is it possible to negotiate the price?
How can I leave a comment for a seller?
Tracking my order
How can I know if an item is still available?
How can I track the delivery of my item?
Delivery
What kind of deliveries are offered?
How much does delivery cost?
What is delivery by Selency?
What is direct personal handover?
What is a request for a quote?
Can I use my own carrier?
Can I change the delivery method once the order has been placed?
Returns and compensation
Can I cancel my order before it's shipped?
Why has my request for a return/compensation been refused?
The item that I've received does not comply with the listing. What should I do?
What if my item is broken when it arrives?
I'm unhappy with my item and I would like to return it. What should I do?
Refund Conditions
How is a refund issued?
Seller's guide
How to sell on Selency?
How does the sale process work on Selency?
Can I sell as a business?
Can I sell items as a private individual?
What are the fees?
What are my responsibilities as a seller?
Can customers leave feedback on my shop?
Do I have to create an invoice for the customer? Even as a private seller?
Shop Management
How to post an item for sale?
What kind of items can I sell?
Will all my products be accepted?
What advice do you have on taking photos of my products?
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How do I set a price for my item?
Why isn't my listing published immediately?
How to modify a listing?
How do I confirm availability of an item?
How do I remove an item from my shop?
How long does my listing remain online for?
How to change from being a private seller to a professional seller?
How to answer a question from a customer?
Why has my comment been refused?
Is it possible to send a photo in a comment?
How does the negotiation work?
How do delivery quotes work?
How to change your bank account details?
Where will I find a customer's contact details?
How do I delete my account?
Shipping
How to ship my product?
How should I pack my item?
How does the Selency delivery service work?
Who pays for the delivery costs?
What happens in the event of breakage?
Payment
When will I be paid?
How will I be paid?
Are there any other fees apart from commission?
Cancellation and returns
For what reasons can a customer cancel a transaction?
What happens if a customer requests a return for non-compliance?
How do return requests work?
If an item is returned, will I be refunded for the delivery costs ?
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