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Buyer's guide

ACCOUNT

Create an account

Forgot password

Manage your notifications

Manage your wishlist

Cancel your account

BEFORE AN ORDER

How to order

See a product before buying

Find the seller's details

Messages moderation

Negociate a product

Ask for a quote

Search a product by region

Use a voucher

Payment methods

How payment works

3 times payment

Payment by bank transfer

Failed transaction

Availability of products

Service fees

SHIPMENT

Delivery by Selency modalities

Track my Selency delivery

Upstairs delivery

Group the delivery fees

Track my seller delivery

Change your delivery address

Change you delivery option

Postpone your delivery

What you should know about Brexit

What is the Cocolis delivery method ?

When should I pick the Cocolis delivery method ?

What should I do if my product arrives broken with Cocolis ? Is there an insurance with that delivery method ?

What should I do if I'm not available on the time slot provided by Cocolis ?

How can I change my contact details with Cocolis ?

What should I do if the product I just received with Cocolis doesn't comply with the one I've bought ?

Where can I find the invoice for the delivery with Cocolis ?

AFTER AN ORDER

Withdrawal

Breakage with delivery by the seller

Breakage with delivery by Selency

Non-compliance

Get your invoice

Leave your opinion

Seller's guide

SELL

Sell on Selency

Private messages moderation

Negociate a product price

Answer a quote delivery

Issue an invoice

Comment on your shop

Shop stats and tips

MY ITEMS

The Selency selection process

Uploading a new item

What can I sell on Selency?

Is every listing approved?

Tips for photographing your item

Describing your item

Pricing your item

Listings are not published directly ?

How to modify a listing ?

Manage your ad

How do I confirm availability of an item?

How do I remove an item from my shop?

How long does my listing remain online for?

Art on Selency

SHIPMENT

Pack your product

Colissimo delivery integrated into Selency

Deliver yourself

How to contact the buyer

Pick up slip

Breakage during a seller delivery

Seller's responsibility during pick up

Change your pick up address

Turbo, or how to including Selency delivery costs in your price

Pick up upstairs

Change the shipping method of a sale

Breakage during a Selency delivery

Shipment to Switzerland

What you need to know about Brexit

What is the Cocolis delivery method?

How does Cocolis work ?

How can I activate the Cocolis delivery method on my products ?

How can I change my contact details for a Cocolis delivery ?

What should I do if I'm not available on the time slot provided by Cocolis?

What should I do if the product I sent with Cocolis is received damaged by my buyer ?

PAYMENT

Commission

How the seller's payment works

Change your status as a seller

Set up your Stripe account

Pending transfers

Offers on commission

All Categories ​>​ ​Buyer's guide

Buyer's guide

42 articles

ACCOUNT

5 articles by 1 author

BEFORE AN ORDER

15 articles by 2 authors

SHIPMENT

16 articles by 2 authors

AFTER AN ORDER

6 articles by 1 author

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