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Buyer's guide
ACCOUNT
BEFORE AN ORDER
Search a product by region
Availability of products
Find the seller's details
See a product before buying
Negociate a product
Ask for a quote
How to order
Messages moderation
Payment methods
How payment works
3 times payment
Payment by bank transfer
Use a voucher
Failed transaction
Service fees
Delivery by Selency modalities
Group the delivery fees
Upstairs delivery
Track my Selency delivery
Change your delivery address
Postpone your delivery
Breakage with delivery by Selency
SHIPMENT
What is the Cocolis delivery method ?
When should I pick the Cocolis delivery method ?
How can I change my contact details with Cocolis ?
What should I do if I'm not available on the time slot provided by Cocolis ?
What should I do if my product arrives broken with Cocolis ? Is there an insurance with that delivery method ?
AFTER AN ORDER
Seller's guide
SELL
What can I sell on Selency?
Art on Selency
Pricing your item
Describing your item
Tips for photographing your item
Uploading a new item
Listings are not published directly ?
How to modify a listing ?
How do I remove an item from my shop?
Negociate a product price
Private messages moderation
Answer a quote delivery
Sell on Selency
Issue an invoice
Comment on your shop
Shop stats and tips
SHIPMENT
Pick up slip
How to contact the buyer
Turbo, or how to including Selency delivery costs in your price
Seller's responsibility during pick up
Shipment to Switzerland
Change the shipping method of a sale
Colissimo delivery integrated into Selency
Breakage during a Selency delivery
What is the Cocolis delivery method?
How does Cocolis work ?
How can I activate the Cocolis delivery method on my products ?
How can I change my contact details for a Cocolis delivery ?
What should I do if I'm not available on the time slot provided by Cocolis?
What should I do if the product I sent with Cocolis is received damaged by my buyer ?
PAYMENT
