Delivery terms
What is the shipping time ? ⏳ You have 72 hours to send your parcel once your sale has been validated.
What are the delivery conditions ? 💡 You can choose your carrier (Mondial Relay, Colissimo, DHL, etc.), we recommend looking at the different options via upela.com 🚛. Also, it is up to you to transmit the tracking number to your buyer. If you send the product in parts, Remember to inform your buyer and slip him a instructions for assembly 🧩 You must clearly indicate to your buyer the delivery methods of the carrier that you offer once the sale is validated because they can vary according to the different companies. This will protect the buyer and you in case of litigation as well as streamline the exchanges. An informed buyer is a buyer who will trust you! 😊 We strongly recommend that you also take out your carrier’s insurance to facilitate any necessary compensation.
Who pays the shipping costs ? 💸 The price of the delivery is charged to your buyer, you will be paid for it on the day of payment of your product.
Can the delivery be done upstairs ? 💪🏼 If you agree and on request of your buyer.
What about Brexit ? 🏴 Customs and VAT fees may apply on each product ordered. Delivery times may also be extended. For more information on tracking and potential fees, here is a dedicated link: https://www.douane.gouv.fr/fiche/brexit-operateurs-vos-questions-les-plus-frequentes
Please note : your buyer cannot choose his relay point on the site directly during his purchase, we invite you to contact him as soon as the sale is validated.
