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Buyer's guide

ACCOUNT

Create your buyer account

Password

Your susbscriptions

Create an inspiration board

Delete your account

BEFORE AN ORDER

Search by Region

Product availability

Find a seller’s contact information

See an article before buying

Negociate an article

Order

Messages moderation

Means of payment

How payment works

Payment in 3 times

Transfer payment

Gift card

Use a coupon

Promotional offer

Unfinished transaction

Selency's service fees

DELIVERY

BySelency DELIVERY

Delivery terms

Delivery charges

Floor delivery

Track your delivery

Change your delivery address

Stagger your delivery

Broken delivery

SELLER DELIVERY

Seller delivery terms

Seller delivery charges

Stagger your seller delivery

Change your seller delivery address

Track your seller delivery

Broken order with seller deivery

COCOLIS DELIVERY

Cocolis delivery terms

Choice of delivery

Cocolis delivery charges

Track your cocolis delivery

Change your cocolis delivery address

Stagger your cocolis delivery

Broken order

AFTER AN ORDER

Change delivery method

Collect your bill

Give your opinion

Order cancellation

Non-compliance

Seller's guide

ACCOUNT

Create your seller account

Password

Notifications and emails

Delete your account

SELL

Create your store

Art Category

Putting your product online

Price your product

Describe your product

Take a picture of your product

Edit your ad

Delete an item from your store

Negotiating the price of a product

Private messaging

Validate your sale on Selency

Issue an invoice

Reviews of your shop

Track your statistics

DELIVERY

SMALL PARCELS DELIVERY

Colissimo and Mondial relay delivery integrated into Selency

BYSELENCY DELIVERY

Delivery terms for By Selency

Turbo option

Your responsibilities for package collection

Deliver to Switzerland

COCOLIS DELIVERY

Delivery terms

Turbo

Change your availability

Edit your contact information

Your availability changes

In case of damage with Cocolis

BY THE SELLER

Delivery terms

Breakage during your delivery

Contact your buyer

Package your product safely

Change delivery method ?

PAYMENT

Payment timelines

Your Stripe account

Pending transfers

Your commission

All Categories ​>​ ​Seller's guide ​ > ​ ​DELIVERY

DELIVERY

16 articles

SMALL PARCELS DELIVERY

1 article by 1 author

BYSELENCY DELIVERY

4 articles by 2 authors

COCOLIS DELIVERY

6 articles by 1 author

BY THE SELLER

2 articles by 2 authors

Contact your buyer

You can contact your buyer after the validation of your sale to keep him informed of his delivery or to give him more information about your product. 🎉 Go to "All orders", "SEE DETAILS" and "Contact…

Updated 2 years ago by Hélène

Package your product safely

As a seller, you are responsible for the packaging of your product and its untouched arrival at your buyer. To avoid any unpleasant surprises on receipt of the product, this old adage has never been…

Updated 1 week ago by Hélène

Change delivery method ?

Once your sale is validated it is possible to change the delivery method. Our Customer Happiness team can be reached by 💌 help@selency.com and 📞 +44 20 3923 1040 (open from 2pm to 6pm, Monday to Frid…

Updated 1 week ago by Hélène

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