Buyer's guide
ACCOUNT
Create your buyer account
Password
Your susbscriptions
Create an inspiration board
Delete your account
BEFORE AN ORDER
Search by Region
Product availability
Find a seller’s contact information
See an article before buying
Negociate an article
Get a quote
Order
Messages moderation
Means of payment
How payment works
Payment in 3 times
Transfer payment
Gift card
Use a coupon
Promotional offer
Unfinished transaction
The buyer protection
DELIVERY
BySelency DELIVERY
Delivery terms
Delivery charges
Floor delivery
Track your delivery
Change your delivery address
Stagger your delivery
Broken delivery
SELLER DELIVERY
Seller delivery terms
Seller delivery charges
Stagger your seller delivery
Change your seller delivery address
Track your seller delivery
Broken order with seller deivery
COCOLIS DELIVERY
Cocolis delivery terms
Choice of delivery
Cocolis delivery charges
Track your cocolis delivery
Change your cocolis delivery address
Stagger your cocolis delivery
Broken order
AFTER AN ORDER
Change delivery method
Collect your bill
Give your opinion
Order cancellation
Non-compliance
Seller's guide
Create your seller account
Your subscriptions
SELL
Create your store
Art Category
Price your product
Describe your product
Take a picture of your product
Putting your product online
Post your ad
Edit your ad
Delete an item from your store
Negotiating the price of a product
Private messaging
Respond to a delivery quote
Validate your sale on Selency
Issue an invoice
Reviews of your shop
Track your statistics
BySelency delivery
Contact your buyer
Turbo
Your responsibilities for package collection
Deliver to Switzerland
Package your product
Change the shipping method of a sale
Colissimo delivery integrated into Selency
Breakage during a Selency delivery
Seller delivery
Breakage during your delivery
Cocolis delivery
Choose Cocolis on your ad
Change your availability
Edit your contact information
Your availability changes
Breakage during a Cocolis delivery
PAYMENT
How your transfer works
Your Stripe account
Pending transfers
Your commission
Commission offers
Change your status as a seller
Change Seller Status
All Categories > Seller's guide > DELIVERY > BySelency delivery
9 articles
Which countries are eligible for BySelency delivery ? 🌍 France (excluding Corsica), Germany, Belgium, Luxembourg, the Netherlands and Switzerland What are the pick-up times ? ⏳ 2 to 4 weeks (6 weeks…
Updated 2 years ago by Jane
You can contact your buyer after the validation of your sale to keep them informed of his delivery or to give them more information about your product. 🎉 Go to "All orders", "SEE DETAILS" and "Contac…
Updated 2 years ago by Hélène
What is Turbo ? 🔥 A contribution to the shipping costs from the seller. Read the reviews of the customers! How to activate this option ? 🧐 Nothing simpler ! We suggest activating BySelency delivery a…
As a seller, you have several responsibilities with regard to delivery by Selency: - Package your product 📦 - Make the product easily available to the carrier : it must be placed in front of your add…
If your buyer is located in Switzerland it will be necessary to fill out an invoice. Our logistics department will contact you to assist you in this process. 🧾 For any product whose value is greater…
As a seller, you are responsible for the packaging of your product and its safe arrival to your buyer. To avoid any unpleasant surprises upon reception of the product, this old saying has never been…
Updated 1 year ago by Hélène
Once your order is through, it is possible to change the delivery mode. A delivery by Selency can be operated by the seller for example, or the other way around. In order to do so, the conditions hav…
Updated 1 year ago by Jane
Colissimo is now fully integrated to our platform, and how it works is simple 🙌🏼 - When listing your product, we automatically calculate the cost of delivery for France, Europe and the rest of the wo…
Updated 3 years ago by Jane
If the order arrives damaged in the case of a Selency delivery, the buyer must contact us within 48 hours. Also, the buyer must write down on the delivery slip every damage on the furniture. It can h…