Buyer's guide
ACCOUNT
Create your buyer account
Password
Receive notifications
Create an inspiration board
Delete your account
BEFORE AN ORDER
Search by Region
Product availability
Find a seller’s contact information
See an article before buying
Negociate an article
Order
Messages moderation
Means of payment
How payment works
Payment in 3 or 4 times
Transfer payment
Gift card
Use a coupon
Promotional offer
Unfinished transaction
Selency's service fees
DELIVERY
BySelency DELIVERY
Delivery terms
Delivery charges
Floor delivery
Track your delivery
Change your delivery address
Stagger your delivery
Broken delivery
SELLER DELIVERY
Seller delivery terms
Seller delivery charges
Stagger your seller delivery
Change your seller delivery address
Track your seller delivery
Broken order with seller deivery
COCOLIS DELIVERY
Cocolis delivery terms
Choice of delivery
Cocolis delivery charges
Track your cocolis delivery
Change your cocolis delivery address
Stagger your cocolis delivery
Broken order
AFTER AN ORDER
Change delivery method
Collect your bill
Give your opinion
Order cancellation
Non-compliance
Seller's guide
About the Super Pro program
Super Pro program conditions
Create your seller account
Notifications and emails
SELL
Create your store
Art Category
Putting your product online
Publish via url
Edit your ad
Delete an item from your store
Negotiating the price of a product
Private messaging
Validate your sale on Selency
Issue an invoice
Reviews of your shop
SMALL PARCELS DELIVERY
Colissimo and Mondial relay delivery integrated into Selency
BYSELENCY DELIVERY
Delivery terms for By Selency
Turbo option
Your responsibilities for package collection
Deliver to Switzerland
Turbo
Change your availability
Edit your contact information
Your availability changes
In case of damage with Cocolis
BY THE SELLER
Breakage during your delivery
Contact your buyer
Package your product safely
Change delivery method ?
PAYMENT
Payment timelines
Your Stripe account
Pending transfers
Your commission
All Categories > Seller's guide > DELIVERY > BYSELENCY DELIVERY
4 articles
Which countries are eligible for BySelency delivery ? 🌍 France (excluding Corsica), Germany, Belgium, Luxembourg, the Netherlands, Switzerland, Italy and Spain. What are the pick-up times ? ⏳ 2 to 4…
Updated 2 weeks ago by Jane
What is Turbo ? 🔥 A contribution to the shipping costs from the seller. How to activate this option ? You can activate it when publishing or editing a product eligible to delivery by shippers. What a…
Updated 2 weeks ago by Hélène
As a seller, you have several responsibilities with regard to delivery by Selency: - Package your product 📦 - Make the product easily available to the carrier : it must be placed in front of your add…
Updated 5 months ago by Jane
If your buyer is located in Switzerland it will be necessary to fill out an invoice. Our logistics department will contact you to assist you in this process. 🧾 For any product whose value is greater…
Updated 2 years ago by Hélène
