Broken order with seller deivery

Updated by Jane

If unfortunately you receive a broken order, you must follow the terms of receipt that your seller has communicated to you.

Therefore, 3 options are available to you :

  1. You keep the product and ask for a commercial gesture
  2. You keep the lot and are compensated for the breakage
    example : 1 broken glass on 1 lot of 6 glasses, you are compensated 1/6th of the lot
  3. You return the product/ lot and are fully refunded. The costs of return shipping are at the expense of your seller

Our Customer Happiness team is at your disposal! If you have any questions, please do not hesitate to contact her by 💌 or at 📞 +44 20 3923 1040 (from 2pm to 6pm, Monday to Friday).

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