Payment timelines
Updated
by
Hélène
Payment timelines depend on the chosen delivery method. Here are the details for each case:
đźšš Delivery by Selency
You'll be paid 3 days after the item is delivered to the customer.
🤝 Cocolis delivery
You’ll be paid 14 days after the item is picked up by the carrier.
📦 Mondial Relay or Colissimo
You’ll be paid 14 days after the parcel is delivered to the customer.
🏡 Pick-up at your place or delivery by yourself
You’ll be paid 14 days after you confirm that the item has been handed over to the customer.
đź“Ś Good to know
- Payments are triggered automatically by default, so no action is needed on your part — except in the case of hand delivery or self-delivery, or if you’ve disabled automatic transfers.
- Not receiving your payments? Please make sure your information is correctly filled in the “Receive my payments” section.
Note: our payment provider Stripe may occasionally ask for updated information to ensure the legality of transactions.
