How your transfer works

Updated by Hélène

When your sale is taken over by the carrier :

  1. Indicate the sale as shipped : go to the “My Store” tab, then “Sales to Ship”. You will then need to click on “I shipped this item” (or “The product was removed” as part of a seller’s withdrawal) :
  1. This will trigger the availability of your payment within 14 days. Receipt on your account may vary from 3 to 5 business days once the deadline has been reached.. We invite you to check that all your documents are correctly entered in the “Receive my payments” tab :

Please note : if the delivery method chosen by the customer is a Colissimo whose label we provide you for the shipment, the payment will be automatically triggered 14 days after receipt of the parcel by the buyer.

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