How your transfer works
Updated
by
Hélène
When your sale is taken over by the carrier :
- Indicate the sale as shipped : go to the “My Store” tab, then “Sales to Ship”. You will then need to click on “I shipped this item” (or “The product was removed” as part of a seller’s withdrawal) :
- This will trigger the availability of your payment within 14 days. Receipt on your account may vary from 3 to 5 business days once the deadline has been reached.. We invite you to check that all your documents are correctly entered in the “Receive my payments” tab :
Please note : if the delivery method chosen by the customer is a Colissimo whose label we provide you for the shipment, the payment will be automatically triggered 14 days after receipt of the parcel by the buyer.
