PAYMENT

7 articles

How your transfer works

When your sale is taken over by the carrier : Indicate the sale as shipped : go to the “My Store” tab, then “Sales to Ship”. You will then need to click on “I shipped this item” (or “The product was…

Updated by Hélène

Your Stripe account

In order to receive your transfers, you must open your Stripe account 💰 Stripe is a company specialized in payment. We use it to secure bank card payments and transfer you money. To set up your accou…

Updated by Jane

Pending transfers

There may be several reasons why you have not yet been paid for an order shipped for more than 14 days : You have not entered the product as shipped. You have not provided all the necessary documents…

Updated by Hélène

Your commission

This commission allows us to sustain our business and is justified by all the services we offer. It is not possible to negotiate it. However, we have to offer promotional offers, stay tuned ! Retail…

Updated by Jane

Commission offers

Our commission offers are valid over a given period of time, with each decrease in commission the terms will be sent to you by email : If the offer is valid on the product : you must have posted your…

Updated by Hélène

Change your status as a seller

It is possible to change your status on your Selency account. As a professional seller, you can become a private seller and vice versa 🙌🏼 In order to change your status, you need to ask it to Selency…

Updated by Hélène

Change Seller Status

Do you want to become a professional or private seller? Change is possible! Simply contact our Customer Happiness team by 💌 help@selency.com and 📞 +44 20 3923 1040 (open from 2pm to 6pm, Monday to Fr…

Updated by Hélène