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Buyer's guide

ACCOUNT

Create your buyer account

Password

Your susbscriptions

Create an inspiration board

Delete your account

BEFORE AN ORDER

Search by Region

Product availability

Find a seller’s contact information

See an article before buying

Negociate an article

Order

Messages moderation

Means of payment

How payment works

Payment in 3 times

Transfer payment

Gift card

Use a coupon

Promotional offer

Unfinished transaction

The buyer protection

DELIVERY

BySelency DELIVERY

Delivery terms

Delivery charges

Floor delivery

Track your delivery

Change your delivery address

Stagger your delivery

Broken delivery

SELLER DELIVERY

Seller delivery terms

Seller delivery charges

Stagger your seller delivery

Change your seller delivery address

Track your seller delivery

Broken order with seller deivery

COCOLIS DELIVERY

Cocolis delivery terms

Choice of delivery

Cocolis delivery charges

Track your cocolis delivery

Change your cocolis delivery address

Stagger your cocolis delivery

Broken order

AFTER AN ORDER

Change delivery method

Collect your bill

Give your opinion

Order cancellation

Non-compliance

Seller's guide

ACCOUNT

Create your seller account

Password

Your subscriptions

Delete your account

SELL

Create your store

Art Category

Price your product

Describe your product

Take a picture of your product

Putting your product online

Post your ad

Edit your ad

Delete an item from your store

Negotiating the price of a product

Private messaging

Validate your sale on Selency

Issue an invoice

Reviews of your shop

Track your statistics

DELIVERY

Colissimo delivery integrated into Selency

BySelency delivery

Turbo

Delivery terms

Your responsibilities for package collection

Deliver to Switzerland

Cocolis delivery

Turbo

Delivery terms

Change your availability

Edit your contact information

Your availability changes

Breakage during a Cocolis delivery

Seller delivery

Delivery terms

Breakage during your delivery

Contact your buyer

Package your product

Change delivery method

PAYMENT

How your transfer works

Your Stripe account

Pending transfers

Your commission

Commission offers

All Categories ​>​ ​Seller's guide ​ > ​ ​PAYMENT

PAYMENT

5 articles

How your transfer works

When your sale is taken over by the carrier : Indicate the sale as shipped : go to the “My Store” tab, then “Sales to Ship”. You will then need to click on “I shipped this item” (or “The product was…

Updated 2 years ago by Hélène

Your Stripe account

In order to receive your transfers, you must open your Stripe account 💰 Stripe is a company specialized in payment. We use it to secure bank card payments and transfer you money. To set up your accou…

Updated 2 years ago by Jane

Pending transfers

There may be several reasons why you have not yet been paid for an order shipped for more than 14 days : You have not entered the product as shipped. You have not provided all the necessary documents…

Updated 2 years ago by Hélène

Your commission

This commission allows us to sustain our business and is justified by all the services we offer. It is not possible to negotiate it. However, we have to offer promotional offers, stay tuned ! Retail…

Updated 2 years ago by Jane

Commission offers

Our commission offers are valid over a given period of time, with each decrease in commission the terms will be sent to you by email : If the offer is valid on the product : you must have posted your…

Updated 2 years ago by Hélène

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