Buyer's guide
ACCOUNT
Create your buyer account
Password
Your susbscriptions
Create an inspiration board
Delete your account
BEFORE AN ORDER
Search by Region
Product availability
Find a seller’s contact information
See an article before buying
Negociate an article
Get a quote
Order
Messages moderation
Means of payment
How payment works
Payment in 3 times
Transfer payment
Gift card
Use a coupon
Promotional offer
Unfinished transaction
The buyer protection
DELIVERY
BySelency DELIVERY
Delivery terms
Delivery charges
Floor delivery
Track your delivery
Change your delivery address
Stagger your delivery
Broken delivery
SELLER DELIVERY
Seller delivery terms
Seller delivery charges
Stagger your seller delivery
Change your seller delivery address
Track your seller delivery
Broken order with seller deivery
COCOLIS DELIVERY
Cocolis delivery terms
Choice of delivery
Cocolis delivery charges
Track your cocolis delivery
Change your cocolis delivery address
Stagger your cocolis delivery
Broken order
AFTER AN ORDER
Change delivery method
Collect your bill
Give your opinion
Order cancellation
Non-compliance
Seller's guide
Create your seller account
Your subscriptions
SELL
Create your store
Art Category
Price your product
Describe your product
Take a picture of your product
Putting your product online
Post your ad
Edit your ad
Delete an item from your store
Negotiating the price of a product
Private messaging
Respond to a delivery quote
Validate your sale on Selency
Issue an invoice
Reviews of your shop
Track your statistics
BySelency delivery
Contact your buyer
Turbo
Your responsibilities for package collection
Deliver to Switzerland
Package your product
Change the shipping method of a sale
Colissimo delivery integrated into Selency
Breakage during a Selency delivery
Seller delivery
Breakage during your delivery
Cocolis delivery
Choose Cocolis on your ad
Change your availability
Edit your contact information
Your availability changes
Breakage during a Cocolis delivery
PAYMENT
How your transfer works
Your Stripe account
Pending transfers
Your commission
Commission offers
Change your status as a seller
Change Seller Status
All Categories > Buyer's guide > DELIVERY > SELLER DELIVERY
6 articles
What is the shipping time ? ⏳ Your seller has 72 hours to send your parcel once the sale has been validated. Under what conditions does your delivery take place ? 💡 The seller chooses his carrier (Mo…
Updated 1 year ago by Hélène
Delivery fees are set by each seller. If the delivery method or its price does not suit you, do not hesitate to request a quote from your seller. You also have the option to pick up your order at the…
Updated 2 years ago by Hélène
To receive your order on time and on a day that suits you, contact your seller! Their coordinates are available in your selency.fr space!
Once you have ordered from Selency and have set a delivery address, you can change it. 🏡 Please contact your seller to make sure delivery remains feasible. A supplement may be requested.
If the seller uses a postal service for your order, go to selency.fr , “My account” then “My orders” to track your delivery. If the seller makes the delivery by themselves, contact them by email or p…
If unfortunately you receive a broken order, you must follow the terms of receipt that your seller has communicated to you. Therefore, 3 options are available to you : You keep the product and ask fo…
Updated 1 year ago by Jane