SELLER DELIVERY

6 articles

Seller delivery terms

What is the shipping time ? ⏳ Your seller has 72 hours to send your parcel once the sale has been validated. Under what conditions does your delivery take place ? 💡 The seller chooses his carrier (Mo…

Updated by Hélène

Seller delivery charges

Delivery fees are set by each seller. If the delivery method or its price does not suit you, do not hesitate to request a quote from your seller. You also have the option to pick up your order at the…

Updated by Hélène

Stagger your seller delivery

To receive your order on time and on a day that suits you, contact your seller! Their coordinates are available in your selency.fr space!

Updated by Hélène

Change your seller delivery address

Once you have ordered from Selency and have set a delivery address, you can change it. 🏡 Please contact your seller to make sure delivery remains feasible. A supplement may be requested.

Updated by Hélène

Track your seller delivery

If the seller uses a postal service for your order, go to selency.fr , “My account” then “My orders” to track your delivery. If the seller makes the delivery by themselves, contact them by email or p…

Updated by Hélène

Broken order with seller deivery

If unfortunately you receive a broken order, you must follow the terms of receipt that your seller has communicated to you. Therefore, 3 options are available to you : You keep the product and ask fo…

Updated by Jane