Buyer's guide
ACCOUNT
Create an account
Forgot password
Manage your notifications
Manage your wishlist
Cancel your account
BEFORE AN ORDER
How to order
See a product before buying
Find the seller's details
Messages moderation
Negociate a product
Ask for a quote
Search a product by region
Use a voucher
Payment methods
How payment works
3 times payment
Payment by bank transfer
Failed transaction
Availability of products
Service fees
SHIPMENT
Delivery by Selency modalities
Track my Selency delivery
Upstairs delivery
Group the delivery fees
Track my seller delivery
Change your delivery address
Change you delivery option
Postpone your delivery
What you should know about Brexit
What is the Cocolis delivery method ?
When should I pick the Cocolis delivery method ?
What should I do if my product arrives broken with Cocolis ? Is there an insurance with that delivery method ?
What should I do if I'm not available on the time slot provided by Cocolis ?
How can I change my contact details with Cocolis ?
What should I do if the product I just received with Cocolis doesn't comply with the one I've bought ?
Where can I find the invoice for the delivery with Cocolis ?
AFTER AN ORDER
Withdrawal
Breakage with delivery by the seller
Breakage with delivery by Selency
Non-compliance
Get your invoice
Leave your opinion
Seller's guide
SELL
Sell on Selency
Private messages moderation
Negociate a product price
Answer a quote delivery
Issue an invoice
Comment on your shop
Shop stats and tips
MY ITEMS
The Selency selection process
Uploading a new item
What can I sell on Selency?
Is every listing approved?
Tips for photographing your item
Describing your item
Pricing your item
Listings are not published directly ?
How to modify a listing ?
Manage your ad
How do I confirm availability of an item?
How do I remove an item from my shop?
How long does my listing remain online for?
Art on Selency
Pack your product
Colissimo delivery integrated into Selency
Deliver yourself
How to contact the buyer
Pick up slip
Breakage during a seller delivery
Seller's responsibility during pick up
Change your pick up address
Turbo, or how to including Selency delivery costs in your price
Pick up upstairs
Change the shipping method of a sale
Breakage during a Selency delivery
Shipment to Switzerland
What you need to know about Brexit
What is the Cocolis delivery method?
How does Cocolis work ?
How can I activate the Cocolis delivery method on my products ?
How can I change my contact details for a Cocolis delivery ?
What should I do if I'm not available on the time slot provided by Cocolis?
What should I do if the product I sent with Cocolis is received damaged by my buyer ?
PAYMENT
Commission
How the seller's payment works
Change your status as a seller
Set up your Stripe account
Pending transfers
Offers on commission
All Categories > Buyer's guide > ACCOUNT
5 articles
If you have an account on Selency, you will be able to contact sellers, add products to your wishlists and place orders. It is very important to create an account, because without it, you will only b…
Updated 11 months ago by Jane
If you forgot your password, please click on " Forgot password? ". You will then receive an e-mail holding a link allowing you to reset your password.
To make sure you don't miss out on Selency's news or your favorite products, we give you the possibility of being notified by email and notifications. You can of course deactivate these notifications…
To add a product to your wishlist, nothing could be easier ♡ When you see a product that you like and you want to save, go to the product’s page and click on the heart ♡ located to the right of the a…
In accordance with GDPR regulations, you can close your account on Selency 🔒 If you are a seller, we invite you to delete all your products from your shop, so that they are no longer visible. The nex…
