Buyer's guide
ACCOUNT
Create an account
Forgot password
Manage your notifications
Cancel your account
BEFORE AN ORDER
Search a product by region
Availability of products
Find the seller's details
See a product before buying
Negociate a product
Ask for a quote
How to order
Messages moderation
Payment methods
How payment works
3 times payment
Payment by bank transfer
Use a voucher
Failed transaction
Service fees
Delivery by Selency modalities
Group the delivery fees
Upstairs delivery
Track my Selency delivery
Change your delivery address
Postpone your delivery
Breakage with delivery by Selency
Breakage with delivery by the seller
SHIPMENT
What is the Cocolis delivery method ?
When should I pick the Cocolis delivery method ?
How can I change my contact details with Cocolis ?
What should I do if I'm not available on the time slot provided by Cocolis ?
What should I do if my product arrives broken with Cocolis ? Is there an insurance with that delivery method ?
AFTER AN ORDER
Change you delivery option
Get your invoice
Leave your opinion
Withdrawal
Non-compliance
Seller's guide
SELL
What can I sell on Selency?
Art on Selency
Pricing your item
Describing your item
Tips for photographing your item
Uploading a new item
Listings are not published directly ?
How to modify a listing ?
How do I remove an item from my shop?
Negociate a product price
Private messages moderation
Answer a quote delivery
Sell on Selency
Issue an invoice
Comment on your shop
Shop stats and tips
Pick up slip
How to contact the buyer
Turbo, or how to including Selency delivery costs in your price
Seller's responsibility during pick up
Shipment to Switzerland
Change the shipping method of a sale
Colissimo delivery integrated into Selency
Breakage during a Selency delivery
What is the Cocolis delivery method?
How does Cocolis work ?
How can I activate the Cocolis delivery method on my products ?
How can I change my contact details for a Cocolis delivery ?
What should I do if I'm not available on the time slot provided by Cocolis?
What should I do if the product I sent with Cocolis is received damaged by my buyer ?
Deliver yourself
PAYMENT
How the seller's payment works
Set up your Stripe account
Pending transfers
Commission
Offers on commission
Change your status as a seller
All Categories > Buyer's guide > ACCOUNT
4 articles
If you have an account on Selency, you will be able to contact sellers, add products to your wishlists and place orders. It is very important to create an account, because without it, you will only b…
Updated 1 month ago by Jane
If you forgot your password, please click on " Forgot password? ". You will then receive an e-mail holding a link allowing you to reset your password.
To make sure you don't miss out on Selency's news or your favorite products, we give you the possibility of being notified by email and notifications. You can of course deactivate these notifications…
In accordance with GDPR regulations, you can close your account on Selency 🔒 If you are a seller, we invite you to delete all your products from your shop, so that they are no longer visible. The nex…
