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Buyer's guide

What you need to know

Seller's guide

What you need to know

Buyer's guide

ACCOUNT

Create an account

Forgot password

Manage your notifications

Manage your wishlist

Cancel your account

BEFORE AN ORDER

How to order

See a product before buying

Find the seller's details

Messages moderation

Negociate a product

Ask for a quote

Search a product by region

Use a voucher

Payment methods

How payment works

3 times payment

Payment by bank transfer

Failed transaction

Availability of products

SHIPMENT

Delivery by Selevy modalities

Upstairs delivery

Group the delivery fees

Track my Selency delivery

Track my seller delivery

Change your delivery address

Change you delivery option

Postpone your delivery

AFTER AN ORDER

Withdrawal

Breakage with delivery by the seller

Breakage with delivery by Selency

Non-compliance

Get your invoice

Leave your opinion

Seller's guide

SELL

Sell on Selency

Private messages moderation

Negociate a product price

Answer a quote delivery

Issue an invoice

Comment on your shop

Shop stats and tips

MY ITEMS

The Selency selection process

Uploading a new item

What can I sell on Selency?

Is every listing approved?

Tips for photographing your item

Describing your item

Pricing your item

Listings are not published directly ?

How to modify a listing?

Manage your ad

How do I confirm availability of an item?

How do I remove an item from my shop?

How long does my listing remain online for?

Art on Selency

SHIPMENT

Deliver yourself

Colissimo delivery integrated into Selency

Seller's responsibility during pick up

Turbo, or how to including Selency delivery costs in your price

Pack your product

Pick up slip

Change your pick up address

Pick up upstairs

Change the shipping method of a sale

Breakage during a seller delivery

Breakage during a Selency delivery

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PAYMENT

Commission

How the seller's payment works

Change your status as a seller

Set up your Stripe account

Pending transfers

Offers on commission

All Categories ​>​ ​Buyer's guide ​ > ​ ​ACCOUNT

ACCOUNT

5 articles

Create an account

If you have an acount on Selency, you will be able to contact sellers, add products to your wishlists and place orders. It is very important to create an accout, because without it, you will only be…

Updated 3 months ago by Jane

Forgot password

If you forgot your password, please click on "Forgot passord?", and you shall receive an e-mail holding a link allowing you to reset your password.

Updated 3 months ago by Jane

Manage your notifications

To make sure you don't miss out on Selency's news, or your favorite products, we give you the possibility of being notified by email or notifications. You can of course deactivate these notifications…

Updated 3 months ago by Jane

Manage your wishlist

To add a product to your wishlist, nothing could be easier. When you see a product that you like and you want to save it, go to the product’s page and click on the heart located to the right of the a…

Updated 3 months ago by Jane

Cancel your account

In accordance with GDPR regulations, you can close your account on Selency. If you are a seller, we invite you to delete all your products from your shop, so that they are no longer visible. The next…

Updated 3 months ago by Jane

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