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Buyer's guide

ACCOUNT

Create an account

Forgot password

Manage your notifications

Cancel your account

BEFORE AN ORDER

Search a product by region

Availability of products

Find the seller's details

See a product before buying

Negociate a product

Ask for a quote

How to order

Messages moderation

Payment methods

How payment works

3 times payment

Payment by bank transfer

Use a voucher

Failed transaction

Service fees

Delivery by Selency modalities

Group the delivery fees

Upstairs delivery

Track my Selency delivery

Change your delivery address

Postpone your delivery

Breakage with delivery by Selency

Breakage with delivery by the seller

SHIPMENT

What is the Cocolis delivery method ?

When should I pick the Cocolis delivery method ?

How can I change my contact details with Cocolis ?

What should I do if I'm not available on the time slot provided by Cocolis ?

What should I do if my product arrives broken with Cocolis ? Is there an insurance with that delivery method ?

AFTER AN ORDER

Change you delivery option

Get your invoice

Leave your opinion

Withdrawal

Non-compliance

Seller's guide

SELL

What can I sell on Selency?

Art on Selency

Pricing your item

Describing your item

Tips for photographing your item

Uploading a new item

Listings are not published directly ?

How to modify a listing ?

How do I remove an item from my shop?

Negociate a product price

Private messages moderation

Answer a quote delivery

Sell on Selency

Issue an invoice

Comment on your shop

Shop stats and tips

SHIPMENT

Pick up slip

How to contact the buyer

Turbo, or how to including Selency delivery costs in your price

Seller's responsibility during pick up

Shipment to Switzerland

Change the shipping method of a sale

Colissimo delivery integrated into Selency

Breakage during a Selency delivery

What is the Cocolis delivery method?

How does Cocolis work ?

How can I activate the Cocolis delivery method on my products ?

How can I change my contact details for a Cocolis delivery ?

What should I do if I'm not available on the time slot provided by Cocolis?

What should I do if the product I sent with Cocolis is received damaged by my buyer ?

Deliver yourself

PAYMENT

How the seller's payment works

Set up your Stripe account

Pending transfers

Commission

Offers on commission

Change your status as a seller

All Categories ​>​ ​Buyer's guide ​ > ​ ​ACCOUNT

ACCOUNT

4 articles

Create an account

If you have an account on Selency, you will be able to contact sellers, add products to your wishlists and place orders. It is very important to create an account, because without it, you will only b…

Updated 1 month ago by Jane

Forgot password

If you forgot your password, please click on " Forgot password? ". You will then receive an e-mail holding a link allowing you to reset your password.

Updated 1 month ago by Jane

Manage your notifications

To make sure you don't miss out on Selency's news or your favorite products, we give you the possibility of being notified by email and notifications. You can of course deactivate these notifications…

Updated 1 month ago by Jane

Cancel your account

In accordance with GDPR regulations, you can close your account on Selency 🔒 If you are a seller, we invite you to delete all your products from your shop, so that they are no longer visible. The nex…

Updated 1 month ago by Jane

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