Lockdown
Buyer's guide
What you need to know
Seller's guide
ACCOUNT
Create an account
Forgot password
Manage your notifications
Manage your wishlist
Cancel your account
BEFORE AN ORDER
How to order
See a product before buying
Find the seller's details
Messages moderation
Negociate a product
Ask for a quote
Search a product by region
Use a voucher
Payment methods
How payment works
3 times payment
Payment by bank transfer
Failed transaction
Availability of products
SHIPMENT
Delivery by Selevy modalities
Upstairs delivery
Group the delivery fees
Track my Selency delivery
Track my seller delivery
Change your delivery address
Change you delivery option
Postpone your delivery
AFTER AN ORDER
Withdrawal
Breakage with delivery by the seller
Breakage with delivery by Selency
Non-compliance
Get your invoice
Leave your opinion
SELL
Sell on Selency
Private messages moderation
Negociate a product price
Answer a quote delivery
Issue an invoice
Comment on your shop
Shop stats and tips
MY ITEMS
The Selency selection process
Uploading a new item
What can I sell on Selency?
Is every listing approved?
Tips for photographing your item
Describing your item
Pricing your item
Listings are not published directly ?
How to modify a listing?
Manage your ad
How do I confirm availability of an item?
How do I remove an item from my shop?
How long does my listing remain online for?
Art on Selency
Deliver yourself
Colissimo delivery integrated into Selency
Seller's responsibility during pick up
Turbo, or how to including Selency delivery costs in your price
Pack your product
Pick up slip
Change your pick up address
Pick up upstairs
Change the shipping method of a sale
Breakage during a seller delivery
Breakage during a Selency delivery
untitled article (en)
PAYMENT
Commission
How the seller's payment works
Change your status as a seller
Set up your Stripe account
Pending transfers
Offers on commission
All Categories > Buyer's guide > ACCOUNT
5 articles
If you have an acount on Selency, you will be able to contact sellers, add products to your wishlists and place orders. It is very important to create an accout, because without it, you will only be…
Updated 3 months ago by Jane
If you forgot your password, please click on "Forgot passord?", and you shall receive an e-mail holding a link allowing you to reset your password.
To make sure you don't miss out on Selency's news, or your favorite products, we give you the possibility of being notified by email or notifications. You can of course deactivate these notifications…
To add a product to your wishlist, nothing could be easier. When you see a product that you like and you want to save it, go to the product’s page and click on the heart located to the right of the a…
In accordance with GDPR regulations, you can close your account on Selency. If you are a seller, we invite you to delete all your products from your shop, so that they are no longer visible. The next…
