BEFORE AN ORDER

16 articles

Search by Region

Looking for an item close to home? in your area? Choose a category from "FURNITURE", "SEATING", "LIGHTING", etc. You will find a column of different filters on the left of the list of available produ…

Updated by Jane

Product availability

Each seller is responsible for the stock of their shop. Products on the site are not necessarily exclusive to Selency. That’s why we always give the seller 72 hours to validate the sale. This allows…

Updated by Hélène

Find a seller’s contact information

In order to guarantee you a better security of purchase it is not possible to exchange your details with those of your seller before validation of your order. However, you can contact him via the "GE…

Updated by Jane

See an article before buying

Our Selection team is here to ensure that a product is eligible for sale on the site. However, it is not possible to see a product before ordering. Upon receipt of your order: If the product does not…

Updated by Jane

Negociate an article

You can negotiate an article with your seller by writing to them or by clicking on "Negotiate" if the option is available : Good to know 🤓 : Selency delivery prices are fixed, you can’t negotiate the…

Updated by Jane

Order

You have found the jewel that will beautify your interior and you want to order ? Choose the delivery option that suits you on the product sheet :. Click on “ADD TO CART” you can add as many products…

Updated by Jane

Messages moderation

In order to talk with your seller, Selency offers a private messaging system. This is the second icon at the top right of your screen : Keep your conversations concise and avoid words about outside c…

Updated by Jane

Means of payment

To pay on our site, you have different options : - Credit card : for all purchases - Payment in 3 times via our partner Oney (with an additional expense of about ten euros): for any purchase whose va…

Updated by Jane

How payment works

When you make a purchase on Selency, you are initially subject to a bank debit authorization, except in the case of a bank transfer. The site will say that your order is pending validation by the sel…

Updated by Jane

Payment in 3 times

For orders of between 300€ and 4000€ (excluding delivery) you will have the possibility to pay for your order in 3 installments (including an extra fee of about ten euros). This means of payment is p…

Updated by Jane

Transfer payment

If the amount of your purchase is greater than or equal to €1,000 you can choose to pay by bank transfer on a RIB that we will send you after you place your order. How does it work? 🧐 Click on "Bank…

Updated by Jane

Gift card

6 things you need to know about the Selency gift card 🎁 : it is valid for 1 year. it can be used alone. it may supplement another means of payment. it can be used for several purchases. it cannot be…

Updated by Hélène

Use a coupon

What is a coupon ? A coupon is a promotional code that allows you to have a discount on one of your orders. It is usable once and has a validity period, be careful not to exceed it! Please note : two…

Updated by Jane

Promotional offer

Validity dates of a promotional offer : a promotional offer is valid only within the limits of the dates announced on the website, in the newsletter, and on any other Selency support. If you place an…

Updated by Hélène

Unfinished transaction

A weak Internet connection ? A small typo occurred when entering your bank details? This can happen. Rest assured, no charge has been made, you can start the process again with confidence. 🤗 In the c…

Updated by Jane

The buyer protection

Thanks to the buyer protection you allow us to guarantee : - Money-back guarantee 🔃 : If you don’t like the item or if it differs from the description in the ad, you will be refunded the price of the…

Updated by Hélène