BEFORE AN ORDER

15 articles

How to order

You've found the treasure that will beautify your interior, and you wish to place your order? Here is how to: - First, you'll have to enter your zip code - Then, you can choose directly the delivery…

Updated 6 months ago by Jane

See a product before buying

Our Selection department is here to make sure that a product is eligible to be sold on Selency. However, it is not possible to see a product before buying it. - If the product is not compliant to its…

Updated 6 months ago by Jane

Find the seller's details

Before the order is validated, it is not possible to exchange your contact with your seller. In this way, we can guarantee a better security while ordering. Although, you can contact the seller very…

Updated 7 months ago by Jane

Messages moderation

In order to discuss with the seller or the buyer, Selency offers a private messaging system. You can find it on the top right hand corner of Selency's home page, it is the second icon. This private m…

Updated 6 months ago by Jane

Negociate a product

In order to negotiate prices you can send a message to the seller on the product page by clicking on "GET IN TOUCH WITH THE SELLER" below "ADD TO CART". You can then discuss with him in order to agre…

Updated 7 months ago by Jane

Ask for a quote

If the delivery options available on the advertisement you are looking at do not suit you, you can request a quote directly from the seller. To do so, we invite you to click on the “ ASK FOR A QUOTE…

Updated 7 months ago by Jane

Search a product by region

To search for an item near you in your area, choose a category from "Furniture", "Sitting", "Lighting", etc... You will find a column of different filters on the left side of the list of available pr…

Updated 1 month ago by Jane

Use a voucher

What is a voucher ? A voucher is a coupon that allows you to get a discount on your order. You can use it once, you'll also have an end date to use it. Be careful not to pass it ! Beware : 2 vouchers…

Updated 6 months ago by Jane

Payment methods

In order to pay on Selency, you have many options available : - You can pay with credit card for all sort of purchases. - You can pay with Paypal : you will need a Paypal account and can pay for all…

Updated 6 months ago by Jane

How payment works

When you purchase an item on Selency by credit card, you are firstly subject to a direct debit authorization. It appears while waiting for the seller to validate the availability of the product you w…

Updated 6 months ago by Jane

3 times payment

If your purchase is between 300€ and 4000€ (delivery left aside), you will be able to pay your order in 3 times ( with an approximative fee of 10€ ). This method of payment is brought to you by our p…

Updated 6 months ago by Jane

Payment by bank transfer

If your purchase is more than 1000€, you can choose to pay by wire transfer, with the banking detail that we will provide you after your order goes through. How does it work ? 🧐 - Confirm by clicking…

Updated 6 months ago by Jane

Failed transaction

It can sometimes happen that you place an order on Selency, but the transaction doesn't go through. It can be caused by several reasons : - A (little) mistake was made while typing your card number.…

Updated 6 months ago by Jane

Availability of products

Every seller is responsible for the stock of his store. We do not have the exclusivity of the products added online on Selency. It may happen that sellers sell a product by their own means or on anot…

Updated 6 months ago by Hélène

Service fees

By paying service fees, you allow Selency to ensure: - Carbon neutrality 🌳 : we are committed towards carbon neutrality by continuously reducing our carbon emissions and by financially contributing t…

Updated 5 months ago by Hélène