SELL

7 articles

Sell on Selency

Whenever a customer places their order, you will receive an e-mail asking you to notify whether the product is available or not. You have exactly 72h after the order is placed to do so. If you don't…

Updated 11 months ago by Jane

Private messages moderation

In order to discuss with the seller or the buyer, Selency offers a private messaging system. You can find it on the top right hand corner of Selency's home page, it is the first icon. This private me…

Updated 11 months ago by Jane

Negociate a product price

Potential customers can negotiate the price either by sending you a message via the private messaging system, or by sending an actual negotiation offer. If that offer doesn't suit you, you will be ab…

Updated 11 months ago by Jane

Answer a quote delivery

If the delivery options indicated on your advertisement are not suitable for a potential buyer, the latter will have the possibility to ask you for a quote thanks to the button “Ask for a quote" on t…

Updated 9 months ago by Jane

Issue an invoice

Buyers may ask you for an invoice. If you are an individual seller we edit the invoice for you. The buyer can find it directly after the order has been shipped in "My orders". If you are a profession…

Updated 11 months ago by Jane

Comment on your shop

Customers can leave a comment on your shop that will be visible to other users and we can't delete the messages left by customers. In order to leave a comment, they receive an e-mail from ou partner…

Updated 11 months ago by Jane

Shop stats and tips

When you access your shop through "items for sale", you will have access to the statistics about your products. You will be able to find out how many times your product has been seen and/or added to…

Updated 11 months ago by Jane