SELL

7 articles

Sell on Selency

Whenever a customer places their order, you will receive an e-mail asking you to notify whether the product is available or not. You have exactly 72 hours after the order is placed to do so : if you…

Updated 7 months ago by Jane

Private messages moderation

In order to discuss with the seller or the buyer, Selency offers a private messaging system. You can find it on the top right hand corner of Selency's home page, it is the first icon. This private me…

Updated 1 year ago by Jane

Negociate a product price

Potential customers can negotiate the price either by sending you a message via the private messaging system, or by sending an actual negotiation offer. If that offer doesn't suit you, you will be ab…

Updated 1 year ago by Jane

Answer a quote delivery

If the delivery options indicated on your advertisement are not suitable for a potential buyer, the latter will have the possibility to ask you for a quote thanks to the button “Ask for a quote" on t…

Updated 1 year ago by Jane

Issue an invoice

Buyers may ask you for an invoice 🧾 - If you are an individual seller , Selency edits the invoice for you. The buyer can find it directly after the order has been shipped in "My orders". - If you are…

Updated 1 year ago by Jane

Comment on your shop

Customers can leave a comment on your shop that will be visible to other users and we can't delete the messages left by customers 🖌 In order to leave a comment, they receive an e-mail from ou partner…

Updated 1 year ago by Jane

Shop stats and tips

When you access your shop through "Items for sale", you will have access to the statistics about your products : how many times they've been seen and how many users marked them as their favorite ♡ Th…

Updated 1 year ago by Jane