BySelency DELIVERY

7 articles

Delivery terms

What are the eligibility criteria? The product is eligible for delivery by carrier if it meets the eligibility criteria and the delivery country is on the following list: France (excluding Corsica),…

Updated by Hélène

Delivery charges

Shipping costs are calculated automatically based on the shipping and delivery address and the product characteristics. 📌 Good to know: Selency systematically contributes up to 15% of the shipping co…

Updated by Jane

Floor delivery

For deliveries by carrier, if your delivery address is in the Île-de-France region, you can opt for delivery to your floor for a fee of €69. If you do not live in the Île-de-France region, you can re…

Updated by Jane

Track your delivery

As soon as a carrier is chosen to make your delivery, you will receive an email from Selency asking you to confirm your postal and telephone details. As soon as possible, we will email you a time slo…

Updated by Jane

Change your delivery address

Once you have ordered from Selency and have set a delivery address, you can change it. 🏡 Please contact Selency logistics or customer service. Changes of delivery address must be made as quickly as p…

Updated by Jane

Stagger your delivery

If the expected delivery date does not suit you, you must notify customer service by 💌 help@selency.com or 📞 +44 20 3923 1040 (open from 2pm to 6pm, Monday to Friday). We have to check with our carri…

Updated by Jane

Broken delivery

When you receive your order, take the time to unpack it in front of the carrier. If, unfortunately, it breaks, ask to complete the delivery slip: this is a paper on which you must explicitly indicate…

Updated by Jane