BySelency DELIVERY

7 articles

Delivery terms

Which countries are served by BySelency delivery ? 🌍 France (excluding Corsica), Germany, Belgium, Luxembourg, the Netherlands, Poland and Switzerland. What are the delivery times ? ⏳ 4 to 6 weeks (8…

Updated by Hélène

Delivery charges

Delivery charges are calculated as accurately as possible according to a precise algorithm taking into account the distance to be covered, the weight and the dimensions of the item. Each product is t…

Updated by Jane

Floor delivery

In the case of a BySelency delivery, if your delivery address is in Île de France , you can choose upstairs delivery. As long as the weight and size of the product allows two single delivery people t…

Updated by Jane

Track your delivery

As soon as a carrier is chosen to make your delivery, you will receive an email from Selency asking you to confirm your postal and telephone details. As soon as possible, we will email you a time slo…

Updated by Jane

Change your delivery address

Once you have ordered from Selency and have set a delivery address, you can change it. 🏡 Please contact Selency logistics or customer service. Changes of delivery address must be made as quickly as p…

Updated by Jane

Stagger your delivery

If the expected delivery date does not suit you, you must notify customer service by 💌 help@selency.com or 📞 +44 20 3923 1040 (open from 2pm to 6pm, Monday to Friday). We have to check with our carri…

Updated by Jane

Broken delivery

When you receive your order, take the time to unpack it in front of the carrier. If, unfortunately, it breaks, ask to complete the delivery slip: this is a paper on which you must explicitly indicate…

Updated by Jane