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Buyer's guide

ACCOUNT

Create your buyer account

Password

Your susbscriptions

Create an inspiration board

Delete your account

BEFORE AN ORDER

Search by Region

Product availability

Find a seller’s contact information

See an article before buying

Negociate an article

Get a quote

Order

Messages moderation

Means of payment

How payment works

Payment in 3 times

Transfer payment

Gift card

Use a coupon

Promotional offer

Unfinished transaction

The buyer protection

DELIVERY

BySelency DELIVERY

Delivery terms

Delivery charges

Floor delivery

Track your delivery

Change your delivery address

Stagger your delivery

Broken delivery

SELLER DELIVERY

Seller delivery terms

Seller delivery charges

Stagger your seller delivery

Change your seller delivery address

Track your seller delivery

Broken order with seller deivery

COCOLIS DELIVERY

Cocolis delivery terms

Choice of delivery

Cocolis delivery charges

Track your cocolis delivery

Change your cocolis delivery address

Stagger your cocolis delivery

Broken order

AFTER AN ORDER

Change delivery method

Collect your bill

Give your opinion

Order cancellation

Non-compliance

Seller's guide

ACCOUNT

Create your seller account

Password

Your subscriptions

Delete your account

SELL

Create your store

Art Category

Price your product

Describe your product

Take a picture of your product

Putting your product online

Post your ad

Edit your ad

Delete an item from your store

Negotiating the price of a product

Private messaging

Respond to a delivery quote

Validate your sale on Selency

Issue an invoice

Reviews of your shop

Track your statistics

DELIVERY

BySelency delivery

Delivery terms

Contact your buyer

Turbo

Your responsibilities for package collection

Deliver to Switzerland

Package your product

Change the shipping method of a sale

Colissimo delivery integrated into Selency

Breakage during a Selency delivery

Seller delivery

Delivery terms

Contact your buyer

Package your product

Change delivery method

Breakage during your delivery

Cocolis delivery

Delivery terms

Contact your buyer

Choose Cocolis on your ad

Turbo

Change your availability

Package your product

Edit your contact information

Your availability changes

Breakage during a Cocolis delivery

PAYMENT

How your transfer works

Your Stripe account

Pending transfers

Your commission

Commission offers

Change your status as a seller

Change Seller Status

All Categories ​>​ ​Seller's guide ​ > ​ ​ACCOUNT

ACCOUNT

4 articles

Create your seller account

Create an account in only 4 steps, or 4 minutes timed with your watch in hand ! ⏰ It will be useful to browse, add favorites, exchange with buyers, and more... Click on "login", at the top right of y…

Updated 2 years ago by Hélène

Password

If you have forgotten your password or wish to change it, please click on "Forgot your password?" :

Updated 2 years ago by Hélène

Your subscriptions

Don’t miss out on Selency news from your account ! 💡 You can opt in to our emails at any time by selecting in your account, "Personal Information" :

Updated 2 years ago by Hélène

Delete your account

You can close your account on Selency at any time 🔒 Remember to check that you do not have current sales and delete all your unsold products. Then contact our Customer Happiness team to delete your a…

Updated 1 year ago by Hélène

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