Buyer's guide
ACCOUNT
Create your buyer account
Password
Receive notifications
Create an inspiration board
Delete your account
BEFORE AN ORDER
Search by Region
Product availability
Find a seller’s contact information
See an article before buying
Negociate an article
Order
Messages moderation
Means of payment
How payment works
Payment in 3 times
Transfer payment
Gift card
Use a coupon
Promotional offer
Unfinished transaction
Selency's service fees
DELIVERY
BySelency DELIVERY
Delivery terms
Delivery charges
Floor delivery
Track your delivery
Change your delivery address
Stagger your delivery
Broken delivery
SELLER DELIVERY
Seller delivery terms
Seller delivery charges
Stagger your seller delivery
Change your seller delivery address
Track your seller delivery
Broken order with seller deivery
COCOLIS DELIVERY
Cocolis delivery terms
Choice of delivery
Cocolis delivery charges
Track your cocolis delivery
Change your cocolis delivery address
Stagger your cocolis delivery
Broken order
AFTER AN ORDER
Change delivery method
Collect your bill
Give your opinion
Order cancellation
Non-compliance
Seller's guide
Create your seller account
Notifications and emails
SELL
Create your store
Art Category
Putting your product online
Price your product
Describe your product
Take a picture of your product
Edit your ad
Delete an item from your store
Negotiating the price of a product
Private messaging
Validate your sale on Selency
Issue an invoice
Reviews of your shop
SMALL PARCELS DELIVERY
Colissimo and Mondial relay delivery integrated into Selency
BYSELENCY DELIVERY
Delivery terms for By Selency
Turbo option
Your responsibilities for package collection
Deliver to Switzerland
Turbo
Change your availability
Edit your contact information
Your availability changes
In case of damage with Cocolis
BY THE SELLER
Breakage during your delivery
Contact your buyer
Package your product safely
Change delivery method ?
PAYMENT
Payment timelines
Your Stripe account
Pending transfers
Your commission
All Categories > Buyer's guide > ACCOUNT
5 articles
Create an account in only 4 steps, or 4 minutes timed with your watch in hand! ⏰ It will be useful to browse, add favorites, exchange with sellers, and more... Click on "login" at the top right of yo…
Updated 2 years ago by Jane
If you have forgotten your password or wish to change it, please click on "Forgot your password?" :
Don’t miss out on Selency news from your account ! 💡 You can opt in to our emails at any time by selecting in your account, "Account settings" :
Updated 2 months ago by Jane
Want to create an inspiration board to imagine your interior ? You get to select your favorite pieces and arrange them in the way that suits you best to keep your wishlist organized. ♡ Three key step…
Updated 2 years ago by Hélène
You can close your account on Selency 🔒 Check that you do not have an order in progress. Then, simply contact our Customer Happiness team to ask them to delete your account. The team can be reached b…
