Buyer's guide
ACCOUNT
Create your buyer account
Password
Your susbscriptions
Create an inspiration board
Delete your account
BEFORE AN ORDER
Search by Region
Product availability
Find a seller’s contact information
See an article before buying
Negociate an article
Get a quote
Order
Messages moderation
Means of payment
How payment works
Payment in 3 times
Transfer payment
Gift card
Use a coupon
Promotional offer
Unfinished transaction
The buyer protection
DELIVERY
BySelency DELIVERY
Delivery terms
Delivery charges
Floor delivery
Track your delivery
Change your delivery address
Stagger your delivery
Broken delivery
SELLER DELIVERY
Seller delivery terms
Seller delivery charges
Stagger your seller delivery
Change your seller delivery address
Track your seller delivery
Broken order with seller deivery
COCOLIS DELIVERY
Cocolis delivery terms
Choice of delivery
Cocolis delivery charges
Track your cocolis delivery
Change your cocolis delivery address
Stagger your cocolis delivery
Broken order
AFTER AN ORDER
Change delivery method
Collect your bill
Give your opinion
Order cancellation
Non-compliance
Seller's guide
Create your seller account
Your subscriptions
SELL
Create your store
Art Category
Price your product
Describe your product
Take a picture of your product
Putting your product online
Post your ad
Edit your ad
Delete an item from your store
Negotiating the price of a product
Private messaging
Respond to a delivery quote
Validate your sale on Selency
Issue an invoice
Reviews of your shop
Track your statistics
BySelency delivery
Contact your buyer
Turbo
Your responsibilities for package collection
Deliver to Switzerland
Package your product
Change the shipping method of a sale
Colissimo delivery integrated into Selency
Breakage during a Selency delivery
Seller delivery
Breakage during your delivery
Cocolis delivery
Choose Cocolis on your ad
Change your availability
Edit your contact information
Your availability changes
Breakage during a Cocolis delivery
PAYMENT
How your transfer works
Your Stripe account
Pending transfers
Your commission
Commission offers
Change your status as a seller
Change Seller Status
All Categories > Buyer's guide > BEFORE AN ORDER
17 articles
Looking for an item close to home? in your area? Choose a category from "FURNITURE", "SEATING", "LIGHTING", etc. You will find a column of different filters on the left of the list of available produ…
Updated 2 years ago by Jane
Each seller is responsible for the stock of their shop. Products on the site are not necessarily exclusive to Selency. That’s why we always give the seller 72 hours to validate the sale. This allows…
Updated 2 years ago by Hélène
In order to guarantee you a better security of purchase it is not possible to exchange your details with those of your seller before validation of your order. However, you can contact him via the "GE…
Our Selection team is here to ensure that a product is eligible for sale on the site. However, it is not possible to see a product before ordering. Upon receipt of your order: If the product does not…
You can negotiate an article with your seller by writing to them or by clicking on "Negotiate" if the option is available : Good to know 🤓 : Selency delivery prices are fixed, you can’t negotiate the…
If you do not like the delivery options of the advertisement, do not hesitate to ask your seller for a quote by clicking on "Ask for a quote" : Your seller can answer your request, and you will be no…
You have found the jewel that will beautify your interior and you want to order ? Choose the delivery option that suits you on the product sheet :. Click on “ADD TO CART” you can add as many products…
Updated 1 year ago by Jane
In order to talk with your seller, Selency offers a private messaging system. This is the second icon at the top right of your screen : Keep your conversations concise and avoid words about outside c…
To pay on our site, you have different options : - Credit card : for all purchases - Payment in 3 times via our partner Oney (with an additional expense of about ten euros): for any purchase whose va…
When you make a purchase on Selency, you are initially subject to a bank debit authorization, except in the case of a bank transfer. The site will say that your order is pending validation by the sel…
For orders of between 300€ and 4000€ (excluding delivery) you will have the possibility to pay for your order in 3 installments (including an extra fee of about ten euros). This means of payment is p…
If the amount of your purchase is greater than or equal to €1,000 you can choose to pay by bank transfer on a RIB that we will send you after you place your order. How does it work? 🧐 Click on "Bank…
6 things you need to know about the Selency gift card 🎁 : it is valid for 1 year. it can be used alone. it may supplement another means of payment. it can be used for several purchases. it cannot be…
What is a coupon ? A coupon is a promotional code that allows you to have a discount on one of your orders. It is usable once and has a validity period, be careful not to exceed it! Please note : two…
Validity dates of a promotional offer : a promotional offer is valid only within the limits of the dates announced on the website, in the newsletter, and on any other Selency support. If you place an…
A weak Internet connection ? A small typo occurred when entering your bank details? This can happen. Rest assured, no charge has been made, you can start the process again with confidence. 🤗 In the c…
Thanks to the buyer protection you allow us to guarantee : - Money-back guarantee 🔃 : If you don’t like the item or if it differs from the description in the ad, you will be refunded the price of the…
Updated 1 year ago by Hélène