Buyer's guide
ACCOUNT
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BEFORE AN ORDER
Search by Region
Product availability
Find a seller’s contact information
See an article before buying
Negociate an article
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Payment in 3 times
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Unfinished transaction
The buyer protection
DELIVERY
BySelency DELIVERY
Delivery terms
Delivery charges
Floor delivery
Track your delivery
Change your delivery address
Stagger your delivery
Broken delivery
SELLER DELIVERY
Seller delivery terms
Seller delivery charges
Stagger your seller delivery
Change your seller delivery address
Track your seller delivery
Broken order with seller deivery
COCOLIS DELIVERY
Cocolis delivery terms
Choice of delivery
Cocolis delivery charges
Track your cocolis delivery
Change your cocolis delivery address
Stagger your cocolis delivery
Broken order
AFTER AN ORDER
Change delivery method
Collect your bill
Give your opinion
Order cancellation
Non-compliance
Seller's guide
Create your seller account
Your subscriptions
SELL
Create your store
Art Category
Price your product
Describe your product
Take a picture of your product
Putting your product online
Post your ad
Edit your ad
Delete an item from your store
Negotiating the price of a product
Private messaging
Respond to a delivery quote
Validate your sale on Selency
Issue an invoice
Reviews of your shop
Track your statistics
BySelency delivery
Contact your buyer
Turbo
Your responsibilities for package collection
Deliver to Switzerland
Package your product
Change the shipping method of a sale
Colissimo delivery integrated into Selency
Breakage during a Selency delivery
Seller delivery
Breakage during your delivery
Cocolis delivery
Choose Cocolis on your ad
Change your availability
Edit your contact information
Your availability changes
Breakage during a Cocolis delivery
PAYMENT
How your transfer works
Your Stripe account
Pending transfers
Your commission
Commission offers
Change your status as a seller
Change Seller Status
All Categories > Seller's guide > DELIVERY > Seller delivery
5 articles
What is the shipping time ? ⏳ You have 72 hours to send your parcel once your sale has been validated. What are the delivery conditions ? 💡 You can choose your carrier (Mondial Relay, Colissimo, DHL,…
Updated 2 years ago by Jane
You can contact your buyer after the validation of your sale to keep him informed of his delivery or to give him more information about your product. 🎉 Go to "All orders", "SEE DETAILS" and "Contact…
Updated 2 years ago by Hélène
As a seller, you are responsible for the packaging of your product and its untouched arrival at your buyer. To avoid any unpleasant surprises on receipt of the product, this old adage has never been…
Once your sale is validated it is quite possible to change the delivery method : By Selency delivery instead of delivery by yourself: make sure your product is eligible ! Delivery by yourself instead…
Updated 1 year ago by Hélène
If unfortunately your buyer receives his broken order it is imperative to follow the terms of receipt that you have communicated to him. The buyer has 48 hours once the product is received to keep us…
