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Buyer's guide

ACCOUNT

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BEFORE AN ORDER

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DELIVERY

BySelency DELIVERY

Delivery terms

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Broken delivery

SELLER DELIVERY

Seller delivery terms

Seller delivery charges

Stagger your seller delivery

Change your seller delivery address

Track your seller delivery

Broken order with seller deivery

COCOLIS DELIVERY

Cocolis delivery terms

Choice of delivery

Cocolis delivery charges

Track your cocolis delivery

Change your cocolis delivery address

Stagger your cocolis delivery

Broken order

AFTER AN ORDER

Change delivery method

Collect your bill

Give your opinion

Order cancellation

Non-compliance

Seller's guide

ACCOUNT

Create your seller account

Password

Your subscriptions

Delete your account

SELL

Create your store

Art Category

Price your product

Describe your product

Take a picture of your product

Putting your product online

Post your ad

Edit your ad

Delete an item from your store

Negotiating the price of a product

Private messaging

Validate your sale on Selency

Issue an invoice

Reviews of your shop

Track your statistics

DELIVERY

BySelency delivery

Delivery terms

Contact your buyer

Turbo

Your responsibilities for package collection

Deliver to Switzerland

Package your product

Change the shipping method of a sale

Colissimo delivery integrated into Selency

Breakage during a Selency delivery

Seller delivery

Delivery terms

Contact your buyer

Package your product

Change delivery method

Breakage during your delivery

Cocolis delivery

Delivery terms

Contact your buyer

Choose Cocolis on your ad

Turbo

Change your availability

Package your product

Edit your contact information

Your availability changes

Breakage during a Cocolis delivery

PAYMENT

How your transfer works

Your Stripe account

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All Categories ​>​ ​Seller's guide ​ > ​ ​DELIVERY ​ > ​ ​Seller delivery

Seller delivery

5 articles

Delivery terms

What is the shipping time ? ⏳ You have 72 hours to send your parcel once your sale has been validated. What are the delivery conditions ? 💡 You can choose your carrier (Mondial Relay, Colissimo, DHL,…

Updated 2 years ago by Jane

Contact your buyer

You can contact your buyer after the validation of your sale to keep him informed of his delivery or to give him more information about your product. 🎉 Go to "All orders", "SEE DETAILS" and "Contact…

Updated 2 years ago by Hélène

Package your product

As a seller, you are responsible for the packaging of your product and its untouched arrival at your buyer. To avoid any unpleasant surprises on receipt of the product, this old adage has never been…

Updated 2 years ago by Hélène

Change delivery method

Once your sale is validated it is quite possible to change the delivery method : By Selency delivery instead of delivery by yourself: make sure your product is eligible ! Delivery by yourself instead…

Updated 2 years ago by Hélène

Breakage during your delivery

If unfortunately your buyer receives his broken order it is imperative to follow the terms of receipt that you have communicated to him. The buyer has 48 hours once the product is received to keep us…

Updated 2 years ago by Hélène

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