SHIPMENT

8 articles

Delivery by Selevy modalities

For some products, you can choose the delivery by Selency, operated by one of many of our shipping partners. Selency delivery takes from 2 to 6 weeks (you can count 8 weeks for Switzerland). During d…

Updated 2 months ago by Hélène

Upstairs delivery

In the case of a delivery by Selency, if your delivery address is in Île-De-France, you may subscribe to the in-home delivery service, to the condition that the size and the weight of the product all…

Updated 3 months ago by Jane

Group the delivery fees

In the event of a delivery by Selency, it is unfortunately not possible to group the delivery fees. If the products are coming from the same seller, going to the same customer, the delivery fees are…

Updated 3 months ago by Jane

Track my Selency delivery

Delivery by Selency takes from 2 to 6 weeks. The transporters strive to deliver as fast as they can. As soon as the carriers have visibility on your delivery dates, those will appear in "my account"…

Updated 3 months ago by Jane

Track my seller delivery

In order to track an order which is delivered by the seller, we invite you to contact the seller directly, as he is the one holding the useful information regarding tracking. If the tracking number i…

Updated 3 months ago by Jane

Change your delivery address

Once you have ordered on Selency, and have defined a delivery address, it is still possible to change the delivery address. In order to do so, please contact the logistics team or Selency's customer…

Updated 2 months ago by Jane

Change you delivery option

Once you order is through, it is possible to change the delivery mode. A delivery by Selency can be operated by the seller for example. In order to do so, the conditions have to be defined with the s…

Updated 3 months ago by Jane

Postpone your delivery

If the chosen date of delivery does not suit you, and you wish to be delivered a few weeks or months later, you need to inform Selency's customer service (help@selency.com). We have to verify with th…

Updated 3 months ago by Jane