Buyer's guide
ACCOUNT
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BEFORE AN ORDER
Search by Region
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Find a seller’s contact information
See an article before buying
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Payment in 3 times
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Unfinished transaction
The buyer protection
DELIVERY
BySelency DELIVERY
Delivery terms
Delivery charges
Floor delivery
Track your delivery
Change your delivery address
Stagger your delivery
Broken delivery
SELLER DELIVERY
Seller delivery terms
Seller delivery charges
Stagger your seller delivery
Change your seller delivery address
Track your seller delivery
Broken order with seller deivery
COCOLIS DELIVERY
Cocolis delivery terms
Choice of delivery
Cocolis delivery charges
Track your cocolis delivery
Change your cocolis delivery address
Stagger your cocolis delivery
Broken order
AFTER AN ORDER
Change delivery method
Collect your bill
Give your opinion
Order cancellation
Non-compliance
Seller's guide
Create your seller account
Your subscriptions
SELL
Create your store
Art Category
Price your product
Describe your product
Take a picture of your product
Putting your product online
Post your ad
Edit your ad
Delete an item from your store
Negotiating the price of a product
Private messaging
Respond to a delivery quote
Validate your sale on Selency
Issue an invoice
Reviews of your shop
Track your statistics
BySelency delivery
Contact your buyer
Turbo
Your responsibilities for package collection
Deliver to Switzerland
Package your product
Change the shipping method of a sale
Colissimo delivery integrated into Selency
Breakage during a Selency delivery
Seller delivery
Breakage during your delivery
Cocolis delivery
Choose Cocolis on your ad
Change your availability
Edit your contact information
Your availability changes
Breakage during a Cocolis delivery
PAYMENT
How your transfer works
Your Stripe account
Pending transfers
Your commission
Commission offers
Change your status as a seller
Change Seller Status
All Categories > Buyer's guide > DELIVERY > COCOLIS DELIVERY
7 articles
Cocolis is an eco-responsible and collaborative delivery solution available throughout metropolitan France 🇫🇷 The objective is to fill the available space of vehicles in circulation. Cocolis is a gre…
Updated 1 year ago by Hélène
In order to choose the Cocolis delivery option, the seller must have activated this delivery option on their product. If this is the case, you must enter your delivery postal code on the product shee…
Updated 2 years ago by Hélène
Shipping costs are calculated based on the volume of the product transported and the distance between you and your seller.
You will receive emails from Cocolis and have the follow-up info available in your Selency account. On the day of reception, the 4-digit code will be requested by the driver.
Please note: the delivery address can only be changed if the new address is in the same city. A change of city would cancel your current delivery request and a surcharge may be requested. A new deliv…
Your delivery has been arranged according to your availability, but in the end you are no longer available? Simply inform customer service by 💌 contact@cocolis.fr Please note that if the seller’s wit…
Cocolis takes out insurance from MAIF for €150 per transport. If unfortunately your product arrives broken, you have 5 days to report this case to Cocolis customer service by sending an email with th…