SHIPMENT

16 articles

Delivery by Selency modalities

For some products, you can choose the delivery by Selency, operated by one of many of our shipping partners. We can deliver to France, Belgium, Luxembourg, Switzerland, Netherlands and Germany. Selen…

Updated 6 months ago by Hélène

Track my Selency delivery

Delivery by Selency takes from 2 to 6 weeks. The transporters strive to deliver as fast as they can. As soon as the carriers have visibility on your delivery dates, those will appear in "My account"…

Updated 6 months ago by Jane

Upstairs delivery

In the case of a delivery by Selency, if your delivery address is in Île-De-France , you may subscribe to the in-home delivery service, only if the size and the weight of the product allow two carrie…

Updated 6 months ago by Jane

Group the delivery fees

In the event of a delivery by Selency, it is unfortunately not possible to group the delivery fees. - If the products are coming from the same seller, going to the same customer, the delivery fees ar…

Updated 6 months ago by Jane

Track my seller delivery

In order to track an order which is delivered by the seller, we invite you to contact the seller directly, as he is the one holding the useful information regarding tracking. - If the tracking number…

Updated 6 months ago by Jane

Change your delivery address

Once you have ordered on Selency, and have defined a delivery address, it is still possible to change the delivery address. In order to do so, please contact the logistics team or Selency's customer…

Updated 6 months ago by Jane

Change you delivery option

Once you order is through, it is possible to change the delivery mode. A delivery by Selency can be operated by the seller for example. In order to do so, the conditions have to be defined with the s…

Updated 6 months ago by Jane

Postpone your delivery

If the chosen date of delivery does not suit you, and you wish to be delivered a few weeks or months later, you need to inform Selency's customer service (help@selency.com). We have to verify with th…

Updated 6 months ago by Jane

What you should know about Brexit

It is still possible to order products to be delivered in the UK or from sellers in the UK. They usually offer their own delivery solutions. Please check the options on the product page or ask the se…

Updated 6 months ago by Hélène

What is the Cocolis delivery method ?

Cocolis is an environmentally friendly and collaborative shipping method, available everywhere in France 🇫🇷 The goal is to fill the available space in cars already doing the ride. The delivery is usu…

Updated 6 months ago by Hélène

When should I pick the Cocolis delivery method ?

If you wish you to use the Cocolis delivery method, your seller must have added it on the advert of the product. If he did, then you just have to enter your zip code on the ad page or in your cart to…

Updated 6 months ago by Hélène

What should I do if my product arrives broken with Cocolis ? Is there an insurance with that delivery method ?

You do have an insurance included with your delivery, provided by the insurance company MAIF up to 150€. If unfortunately, your product arrives damaged, you have 5 days to inform the Cocolis customer…

Updated 6 months ago by Hélène

What should I do if I'm not available on the time slot provided by Cocolis ?

If you're not available for the delivery, you just need to inform Cocolis at 📧 contact@cocolis.fr Please note that if the pick up has already been made, you will be charged for it.

Updated 6 months ago by Hélène

How can I change my contact details with Cocolis ?

If you wish to change your address or phone number, here is what you should do : - If you're still waiting for a driver to contact you, you can inform Cocolis directly my sending them an e-mail at 📧…

Updated 6 months ago by Hélène

What should I do if the product I just received with Cocolis doesn't comply with the one I've bought ?

We're really sorry if the product you received is not compliant with the ad you saw on Selency ! Please, get back to our customer care service within 72 hours after receiving it to let us know, we as…

Updated 6 months ago by Hélène

Where can I find the invoice for the delivery with Cocolis ?

Nothing could be easier 🧾 Please go to "My Account", "My orders" then "SEE DETAILS" on the right order : Then, you just have to click on "PRINT THE SUMMARY".

Updated 6 months ago by Hélène