SHIPMENT

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What is the Cocolis delivery method ?

Cocolis is an environmentally friendly and collaborative shipping method, available everywhere in France 🇫🇷 The goal is to fill the available space in cars already doing the ride. The delivery is usu…

Updated 3 weeks ago by Hélène

When should I pick the Cocolis delivery method ?

If you wish you to use the Cocolis delivery method, your seller must have added it on the advert of the product. If he did, then you just have to enter your zip code on the ad page or in your cart to…

Updated 1 month ago by Hélène

How can I change my contact details with Cocolis ?

If you wish to change your address or phone number, here is what you should do : - If you're still waiting for a driver to contact you, you can inform Cocolis directly my sending them an e-mail at 📧…

Updated 1 month ago by Hélène

What should I do if I'm not available on the time slot provided by Cocolis ?

If you're not available for the delivery, you just need to inform Cocolis at 📧 contact@cocolis.fr Please note that if the pick up has already been made, you will be charged for it.

Updated 1 month ago by Hélène

What should I do if my product arrives broken with Cocolis ? Is there an insurance with that delivery method ?

You do have an insurance included with your delivery, provided by the insurance company MAIF up to 150€. If unfortunately, your product arrives damaged, you have 5 days to inform the Cocolis customer…

Updated 1 month ago by Hélène

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SHIPMENT

What is the Cocolis delivery method ?

When should I pick the Cocolis delivery method ?

How can I change my contact details with Cocolis ?

What should I do if I'm not available on the time slot provided by Cocolis ?

What should I do if my product arrives broken with Cocolis ? Is there an insurance with that delivery method ?

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