SHIPMENT

8 articles

Pick up slip

As soon as an order is confirmed, a pickup slip is sent to the seller on their e-mail address, registered in the Selency account. The seller has to make sure that the slip is attached to the parcels…

Updated 5 hours ago by Jane

How to contact the buyer

You can contact your buyer after placing the order to keep him/her informed of the delivery or to give him/her more information about your product 🎉 To do this, you can go to "All orders" and choose…

Updated 2 months ago by Hélène

Turbo, or how to including Selency delivery costs in your price

As a seller, you can choose to contribute to Selency shipping costs thanks to the Turbo. You define the amount you want to pay for, it will then be automatically deducted from the delivery of your pa…

Updated 2 months ago by Hélène

Seller's responsibility during pick up

As a seller, you have numerous responsibilities regarding the delivery by Selency. - You need to wrap and protect the product correctly. In order to learn more about wrapping products, please click h…

Updated 2 months ago by Jane

Shipment to Switzerland

If your buyer is in Switzerland, it will be necessary to fill out an invoice. In this case, our logistics department will contact you to accompany you 🧾 Beware , if your piece is made of rosewood, we…

Updated 2 months ago by Hélène

Change the shipping method of a sale

Once your order is through, it is possible to change the delivery mode. A delivery by Selency can be operated by the seller for example, or the other way around. In order to do so, the conditions hav…

Updated 2 months ago by Jane

Colissimo delivery integrated into Selency

Colissimo is now fully integrated to our platform, and how it works is simple 🙌🏼 - When listing your product, we automatically calculate the cost of delivery for France, Europe and the rest of the wo…

Updated 2 months ago by Jane

Breakage during a Selency delivery

If the order arrives damaged in the case of a Selency delivery, the buyer must contact us within 48 hours. Also, the buyer must write down on the delivery slip every damage on the furniture. It can h…

Updated 2 months ago by Jane