SHIPMENT

20 articles

Pack your product

The seller is always responsible for wrapping the furnitures. If you wish to get some advice about wrapping your products, please click here. Beware , in order to prevent any bad surprise upon delive…

Updated 9 months ago by Jane

Colissimo delivery integrated into Selency

Colissimo is now fully integrated to our platform, and how it works is simple 🙌🏼 - When listing your product, we automatically calculate the cost of delivery for France, Europe and the rest of the wo…

Updated 9 months ago by Jane

Deliver yourself

You have the possibility to deliver your products by your means. This will be at the expense of the buyer and you will be paid at the same time as the price you get for the product. You can call upon…

Updated 9 months ago by Jane

How to contact the buyer

You can contact your buyer after placing the order to keep him/her informed of the delivery or to give him/her more information about your product 🎉 To do this, you can go to "All orders" and choose…

Updated 9 months ago by Hélène

Pick up slip

As soon as an order is confirmed, a pickup slip is sent to the seller on their e-mail address, registered in the Selency account. The seller has to make sure that the slip is attached to the parcels…

Updated 9 months ago by Jane

Breakage during a seller delivery

We ask you to kindly communicate to the buyer how to properly receive their product, so that they can do it the right way : please notify your buyer if he needs to unwrap the product with the carrier…

Updated 9 months ago by Jane

Seller's responsibility during pick up

As a seller, you have numerous responsibilities regarding the delivery by Selency. - You need to wrap and protect the product correctly. In order to learn more about wrapping products, please click h…

Updated 9 months ago by Jane

Change your pick up address

In case of the product not being at the address that was given for the pickup of the product, please contact the logistic team at Selency in order to let us know. Please don't forget to provide us wi…

Updated 9 months ago by Jane

Turbo, or how to including Selency delivery costs in your price

As a seller, you can choose to contribute to Selency shipping costs thanks to the Turbo. You define the amount you want to pay for, it will then be automatically deducted from the delivery of your pa…

Updated 3 months ago by Hélène

Pick up upstairs

In the case of a delivery by Selency, if your pick-up address is in Île-de-France , you can ask for in-home pick-up service, under the condition that the size and weight of the product allows two car…

Updated 9 months ago by Jane

Change the shipping method of a sale

Once your order is through, it is possible to change the delivery mode. A delivery by Selency can be operated by the seller for example, or the other way around. In order to do so, the conditions hav…

Updated 9 months ago by Jane

Breakage during a Selency delivery

If the order arrives damaged in the case of a Selency delivery, the buyer must contact us within 48 hours. Also, the buyer must write down on the delivery slip every damage on the furniture. It can h…

Updated 9 months ago by Jane

Shipment to Switzerland

If your buyer is in Switzerland, it will be necessary to fill out an invoice. In this case, our logistics department will contact you to accompany you 🧾 Beware , if your piece is made of rosewood, we…

Updated 9 months ago by Hélène

What you need to know about Brexit

It is still possible to sell your products to and from the UK. You can offer one or more delivery options when you put your item online. Buyers can also request a quote if they need one 🇬🇧 Please not…

Updated 9 months ago by Hélène

What is the Cocolis delivery method?

Cocolis is an environmentally friendly and collaborative shipping method, available everywhere in France 🇫🇷 The goal is to fill the available space in cars already doing the ride. The delivery is usu…

Updated 9 months ago by Hélène

How does Cocolis work ?

Once your order is made by your buyer and confirmed by you, you'll receive an e-mail from Cocolis to fill up your availabilities for the delivery. The more date you add, the quickest the pick up and…

Updated 9 months ago by Hélène

How can I activate the Cocolis delivery method on my products ?

So easy ! You just have to take care of two things : - The pick up address - The dimensions of the product (Length x Height x Depth) : The price of the delivery doesn't appear while listing your prod…

Updated 9 months ago by Hélène

How can I change my contact details for a Cocolis delivery ?

I you wish to change your pick up address or your phone number, it's easy ! - If you haven't heard from a Cocolis carrier yet, you can directly get in touch with Cocolis 📧 contact@cocolis.fr - If a c…

Updated 9 months ago by Hélène

What should I do if I'm not available on the time slot provided by Cocolis?

If you're not available for the pick up, you just need to inform Cocolis at 📧 contact@cocolis.fr Please note that if the carrier is already on its way, you will be charged for it.

Updated 9 months ago by Hélène

What should I do if the product I sent with Cocolis is received damaged by my buyer ?

You do have an insurance included with the delivery, provided by the insurance company MAIF up to 150€. If unfortunately, the product arrives damaged to your buyer, he has 5 days to inform the Cocoli…

Updated 9 months ago by Hélène