BySelency delivery

9 articles

Delivery terms

Which countries are eligible for BySelency delivery ? 🌍 France (excluding Corsica), Germany, Belgium, Luxembourg, the Netherlands and Switzerland What are the pick-up times ? ⏳ 2 to 4 weeks (6 weeks…

Updated 2 months ago by Jane

Contact your buyer

You can contact your buyer after the validation of your sale to keep them informed of his delivery or to give them more information about your product. 🎉 Go to "All orders", "SEE DETAILS" and "Contac…

Updated 6 months ago by Hélène

Turbo

What is Turbo ? 🔥 A contribution to the shipping costs from the seller. Read the reviews of the customers! How to activate this option ? 🧐 Nothing simpler ! We suggest activating BySelency delivery a…

Updated 1 week ago by Hélène

Your responsibilities for package collection

As a seller, you have several responsibilities with regard to delivery by Selency: - Package your product 📦 - Make the product easily available to the carrier : it must be placed in front of your add…

Updated 6 months ago by Jane

Deliver to Switzerland

If your buyer is located in Switzerland it will be necessary to fill out an invoice. Our logistics department will contact you to assist you in this process. 🧾 For any product whose value is greater…

Updated 6 months ago by Hélène

Package your product

As a seller, you are responsible for the packaging of your product and its safe arrival to your buyer. To avoid any unpleasant surprises upon reception of the product, this old saying has never been…

Updated 4 weeks ago by Hélène

Change the shipping method of a sale

Once your order is through, it is possible to change the delivery mode. A delivery by Selency can be operated by the seller for example, or the other way around. In order to do so, the conditions hav…

Updated 4 weeks ago by Jane

Colissimo delivery integrated into Selency

Colissimo is now fully integrated to our platform, and how it works is simple 🙌🏼 - When listing your product, we automatically calculate the cost of delivery for France, Europe and the rest of the wo…

Updated 9 months ago by Jane

Breakage during a Selency delivery

If the order arrives damaged in the case of a Selency delivery, the buyer must contact us within 48 hours. Also, the buyer must write down on the delivery slip every damage on the furniture. It can h…

Updated 4 weeks ago by Jane