Broken order

Cocolis takes out insurance from MAIF for €150 per transport. If unfortunately your product arrives broken, you have 5 days to report this case to Cocolis customer service by sending an email with th…

Choice of delivery

In order to choose the Cocolis delivery option, the seller must have activated this delivery option on their product. If this is the case, you must enter your delivery postal code on the product shee…

Cocolis delivery charges

Shipping costs are calculated based on the volume of the product transported and the distance between you and your seller.

Cocolis delivery terms

Cocolis is an eco-responsible and collaborative delivery solution available throughout metropolitan France 🇫🇷 The objective is to fill the available space of vehicles in circulation. Cocolis is a gre…

Broken order with seller deivery

If unfortunately you receive a broken order, you must follow the terms of receipt that your seller has communicated to you. Therefore, 3 options are available to you : You keep the product and ask fo…

Seller delivery charges

Delivery fees are set by each seller. If the delivery method or its price does not suit you, do not hesitate to request a quote from your seller. You also have the option to pick up your order at the…

Delivery charges

Delivery charges are calculated as accurately as possible according to a precise algorithm taking into account the distance to be covered, the weight and the dimensions of the item. Each product is t…

Broken delivery

When you receive your order, take the time to unpack it in front of the carrier. If, unfortunately, it breaks, ask to complete the delivery slip: this is a paper on which you must explicitly indicate…

Delivery terms

Which countries are served by BySelency delivery ? 🌍 France (excluding Corsica), Germany, Belgium, Luxembourg, the Netherlands, Poland and Switzerland. What are the delivery times ? ⏳ 4 to 6 weeks (8…

Seller delivery terms

What is the shipping time ? ⏳ Your seller has 72 hours to send your parcel once the sale has been validated. Under what conditions does your delivery take place ? 💡 The seller chooses his carrier (Mo…

Edit your contact information

Want to change your mailing address or phone number? If you have not yet received any news from the driver in charge of your pick-up : contact Cocolis customer service directly at 💌 contact@cocolis.f…

Breakage during a Cocolis delivery

Cocolis takes out insurance from MAIF for €150 per transport. If unfortunately your product arrives broken at your buyer, you have 5 days to report this case to Cocolis customer service by sending an…

Change the shipping method of a sale

Once your order is through, it is possible to change the delivery mode. A delivery by Selency can be operated by the seller for example, or the other way around. In order to do so, the conditions hav…

Breakage during a Selency delivery

If the order arrives damaged in the case of a Selency delivery, the buyer must contact us within 48 hours. Also, the buyer must write down on the delivery slip every damage on the furniture. It can h…

Delivery terms

Cocolis is an eco-responsible and collaborative delivery solution available throughout metropolitan France 🇫🇷 The objective is to fill the available space of vehicles in circulation. Cocolis is a gre…