Change the shipping method of a sale

Updated by Jane

Once your order is through, it is possible to change the delivery mode. A delivery by Selency can be operated by the seller for example, or the other way around. In order to do so, the conditions have to be defined with the buyer, and you need to contact Selency's customer service in order for us to be notified and apply the changes ( 

Beware, we will not be able to cancel a delivery by Selency if the pickup is planned in the next 72 hours

On the other hand, in order to change from a delivery by the seller to a delivery by Selency, you need to make sure that the delivery by Selency is available for your product. As a matter of fact, all products of our catalogue are not eligible to be delivered by Selency. Don't hesitate to contact Selency's customer service in order to make sure.

If you need help, don’t hesitate to contact our Customer Happiness service at 📧 or at 📞  +44 20 3923 1040 (from 2pm to 6pm, Monday to Friday).

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